Operations Support Specialist

Operations Support Specialist manages full lifecycle onboarding and offboarding for personnel operating within a secure environment. This role prepares and submits access authorization documentation, coordinates account provisioning, and ensures ongoing compliance with system access requirements. The specialist also serves as a Trusted Agent supporting secure token and credential lifecycle actions, maintains accurate personnel records in project tracking systems, and delivers recurring and ad hoc operational readiness reporting to leadership.

Key Responsibilities

• Manage end-to-end onboarding and offboarding processes, ensuring all required documentation, approvals, and timelines are met in accordance with security and program requirements.
• Prepare, validate, and submit System Access Authorization Requests (SAARs) and related access packages, track status through approval and completion.
• Coordinate account creation, modification, and deactivation with system administrators and security stakeholders; verify access aligns with role-based requirements and least-privilege principles.
• Monitor and maintain personnel access compliance, ensuring users sustain required training, documentation, and eligibility for continued access.
• Serve as a Trusted Agent for secure token issuance; support credential/token distribution, user guidance, accountability, and chain-of-custody requirements as applicable.
• Provide PKI support, including coordination of credential issuance, renewals, revocations, and reissuance; proactively track and manage credential expiration dates to prevent access interruptions.
• Maintain complete and audit ready personnel records in a project tracking system, including contracts, contact information, training status, credential details, access status, and compliance metrics.
• Produce and deliver weekly, bi-weekly, and monthly operational reports covering personnel status, credential/access posture, onboarding/offboarding metrics, and overall readiness.
• Respond to urgent leadership data calls by rapidly compiling accurate, up-to-date information and providing clear visibility into operational impacts and risk areas.
• Coordinate with security, IT, program management, and leadership to resolve access issues, ensure timely actions, and improve process efficiency.

* This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth.

Required Skills / Qualifications

• 5+ years of Demonstrated experience supporting onboarding/offboarding, account provisioning, and access authorization processes in a secure or regulated environment.
• Working knowledge of SAAR workflows, identity and access management concepts, and compliance-driven documentation practices.
• Experience supporting PKI credentials and secure token lifecycle activities; Trusted Agent experience preferred/required as applicable.
• Strong attention to detail and ability to maintain accurate records for audits and compliance reporting.
• Proficient in project tracking systems (e.g., Jira/ServiceNow/SharePoint or similar) and reporting using Microsoft Office tools (Excel, Word, PowerPoint).
• Ability to manage competing priorities, meet deadlines, and handle time-sensitive leadership requests with discretion.
• Strong written and verbal communication skills; ability to interface professionally with technical teams, security personnel, and leadership.

Preferred Qualifications

• Experience supporting government or DoD programs within controlled access facilities and/or classified environments (as applicable).
• Familiarity with common compliance requirements (training, annual renewals, access recertifications) and access governance best practices.
• Experience developing process improvements, dashboards, or readiness metrics for operational reporting.
• Ability to work within a secure environment and comply with all security policies and procedures.
• Secret clearance eligibility

Why Work for Us?

Core4ce is a team of innovators, self-starters, and critical thinkers-driven by a shared mission to strengthen national security and advance warfighting outcomes.

We offer:

• 401(k) with 100% company match on the first 6% deferred, with immediate vesting
• Comprehensive medical, dental, and vision coverage-employee portion paid 100% by Core4ce
• Unlimited access to training and certifications, with no pre-set cap on eligible professional development
• Tuition assistance for job-related degrees and courses
• Paid parental leave, PTO that grows with tenure, and generous holiday schedules
• Got a big idea? At Core4ce, The Forge gives every employee the chance to propose bold innovations and help bring them to life with internal backing.

Join us to build a career that matters-supported by a company that invests in you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability, veteran status, age, genetic information, or other legally protected status.