Program Support Specialist 1 - Washington, D.C.

Overview

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Clearance Requirement: Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain and maintain Top-Secret and HSPD-12 Clearances.

Responsibilities

The Program Support Specialist provides essential operational and administrative support for project managers, engineers, leadership, and onsite teams within a dynamic government environment. This role is critical to the Helpdesk Call Center, service coordination, documentation management, logistics, onboarding assistance, and day-to-day program operations across a multi-building campus.

This position requires flexibility to work at the WH location and JBAB, based on management direction.

Helpdesk & Customer Service

• Serve as a primary member of the onsite Helpdesk Call Center, responding to phone calls, emails, and customer inquiries quickly and professionally.
• Create, update, and track work requests in the Computerized Maintenance Management System (CMMS).
• Document interactions through trouble tickets, service orders, and operational notes.
• Coordinate service delivery by scheduling maintenance activities and dispatching resources.
• Provide timely follow-up with customers regarding status updates and issue resolution.
• Provide flexible, short-notice coverage for Helpdesk/Scheduler duties when required.

Program & Administrative Support

• Support Program Management with meeting notes, report formatting, and document management within GSA's Google Drive environment.
• Maintain the Training Tracker, including employee security credentials, certifications, permits, and travel documentation.
• Train new employees on company and site policies, administrative procedures, timekeeping, and system navigation.
• Manage office operations, including supply ordering, inventory control, and uniform issuance/stocking.
• Assist Procurement and Access teams with receiving materials, updating InfraLink, badge returns, and required forms.

Material, Logistics & Site Support

• Create and update material lists, prepare shipping documentation, and track materials throughout their lifecycle.
• Consolidate purchases, shipments, and deliveries to ensure clear visibility and efficient processing.
• Pick up and deliver items within the Washington Metropolitan Area (WMA) region, coordinate with vendors, M.C. Dean HQ staff, and IT support.

Qualifications

• High School Diploma with 6+ years of experience or
• 4+ with an associate's degree or
• 0+ years of experience with a bachelor's degree.
• Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information;Ability to obtain and maintain Top-Secret and HSPD-12 Clearances
• Proficiency with Microsoft Word, PowerPoint, Outlook, and working knowledge of Excel.
• Ability to learn and adapt to new software, platforms, and workflow tools.
• Comfortable using Microsoft Teams, Google Drive, and multi-platform digital environments.
• Strong written and verbal communication skills.
• Ability to multitask, organize priorities, and work independently.
• Strong customer-service orientation with the ability to remain calm under pressure.
• Experience with federal or DoD contracting environments is a plus.
• Professional, personable, and optimistic attitude
• Strong initiative and composure with difficult or high-pressure situations
• Skilled in conflict de-escalation
• Team-oriented, adaptable, and service-focused

We offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

Pay Range

USD $65,280.00 - USD $81,600.00 /Yr.