System Administrator (OCONUS)

Seneca Federal Health, LLC (SFH) provides solutions to federal health agencies that enable better health outcomes to those our federal customers serve. SFH is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn .

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Seneca Federal Health is seeking a System Administrator to support our work at Eielson AFB in Alaska.

Responsibilities include, but are not limited to :

• Centrally install, configure computer software and maintain its integrity. Centrally implement operating system enhancements that will improve the reliability and performance of the system. Implement operating system enhancements that will improve the reliability and performance of the system. Provide documentation for System Administration, as needed. Provide administration, configuration, and troubleshooting services in support of the locally hosted services. Maintain and manage the physical and virtual components that provide hosting infrastructure and platform functions. Provide recommendations in the most efficient ways to provision physical and virtual components. Support and manage the patching services and patch repository for all components. Provide administration, configuration and troubleshooting services in support of the local Operating Environments. Manage, administer and provision database environments for use in the local platforms. Provision compute and storage resources to meet customer requirements in a virtual multi-tenancy cloud and on premises environment.
  
• Administer a centralized management tools to provision, license, configure, and monitor multiple operational systems across geographically separated units (GSU's) with multiple customers. Provide enterprise solutions for load balancing, backup/restoral, and disaster recovery for the operating environment. Maintain a product lifecycle plan that accounts for multiple operating system versions, and critical compatible applications for each version and or system. Develop the baseline operating environment images to include the OS and embedded applications. Maintain the Information Assurance (IA) posture of the Operating System (OS) and applications in the images. Update the images per configuration management direction. Validate functionality and integrity of images prior to distribution. Distribute the images to the virtual desktop image hosting locations. Manage and maintain self-service provisioning, automation and orchestration tools in an operational environment. Establish and maintain a system integrated test lab capable of supporting a full range of integration test activities for both the currently fielded IT shared services environment as well as maintenance/modernization releases.
  
• Centrally install, configure, administer, and monitor/maintain all MTF Infrastructures and IT Shared Services Hosting Environments using government provided remote access and control tools. Centrally manage day-to-day operations of and administer all regional MTF-hosted medical applications and systems. Centrally monitor operational status of the MTF-hosted medical applications and systems, using government provided monitoring tools. Work with medical Program Management Offices (PMOs) to conduct server consolidation of existing medical information systems into the LCI or the MTF or Region-owned IT shared services environment (where it exists). Maintain MTF network connectivity. Manage installation of IT equipment, network devices, and peripheral devices. Develop and maintains metrics/reports for medical application downtime and customer support. Monitors, documents, and tracks medical application and system problems and/or outages.
  
• Submits Situation Reports (SITREP) to the COR within 1 hour and a corrective action plan within 8 hours of system outage. Interfaces with MTF Tier II personnel, as needed, to resolve medical application problems, which cannot be resolved remotely and require touch-labor. Provide Reach Back Support for MTF Tier II support personnel, MTF medical information services personnel, and other MTF military/Contractor medical system administrators. Interface with Infrastructure team to resolve shared database problems affecting medical applications. Monitor dedicated medical application database and transaction log backups. Perform remote medical application, system, and database updates and maintenance. rovide On-Site maintenance, as directed by the COR, when problem resolution is beyond the capabilities of onsite Tier II personnel. Manage backup/restore of all MTF-hosted servers, applications, and shared databases, per the Regional Healthcare IM/IT Data Backup and Restoral Plan. Create and maintain library of current scripts, server, and network configurations for MTFs. Create and maintain library of current scripts and server and application configurations for each regional MTF.
  
• Validate daily backups all MTF-hosted medical applications, associated data, and transaction logs per the specific medical application backup requirements. Establish and maintain on-call roster and procedures. Provide after hours on-call support for MTF infrastructure and MTF-hosted servers, applications, shared databases and MTF or Region-owned IT Shared Services issues. Provide after hours on-call support for common MTF-hosted applications, systems, and databases. Conduct facility visits, as directed by the Contracting Officer Representative (COR) for project implementations. Support Service-specific/Defense Health Agency deployments, upgrades or replacement of medical applications and servers as well as LCI and MTF network infrastructure. Implement security policies for the MTF network infrastructure and MTF-hosted servers, applications, and shared databases, as well as any MTF or Region-owned IT Shared Services Hosting Environment.
  
• Implement and maintain business continuity and disaster recovery program for the MTF or Region-owned IT Shared Services Hosting environment (where one exists). Support MTFs and medical PMOs with implementing and maintaining business continuity and disaster recovery programs for MTF-hosted applications and servers. Support MTFs and medical PMOs with implementing and maintaining business continuity and disaster recovery programs for MTF-hosted applications, systems, and databases.
  
  • Apply software updates, security patches and apply DISA STIGs.
  • Execute as-needed vulnerability scans.
  • Review regular and as-needed vulnerability scans and mitigate vulnerabilities.
  • Draft POAMs and submit to Regional ISSM Team for review/submission.
    Perform the following Information System Security functions for the MTF-hosted medical applications/servers:
    
• Provide corrective action and diagnose problems through phone, electronic communication and in-person support.
• Provides technical support to end users on a variety computer, software, printer, web, and mobile device related issues.
• Identify, research, and resolves technical problems.
• Respond to telephone calls, email and personnel requests for technical support.
• Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system.
• Provide 1-2 tier support to end users for either Personal Computer (PC), server, or applications and hardware.
• Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
• Simulate or recreates user problems to resolve operating difficulties.
• Recommend systems modifications to reduce current and future user problems.
• Interact with the Trouble Ticketing system to documents issues and resolutions.
• Provide support for Video Teleconferencing program.

Required Qualifications/Skills:

• Bachelor's Degree in a related field identified.
  
• Microsoft Certified Solutions Expert (MCSE)
  
• Minimum one year experience as a System Administrator.
  
• Background Investigation Tier 5 (SSBI)
  
• IAT Level 2 ADP/IT II.
  

Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.