Posted today
Confidential
Unspecified
Unspecified
Cary, NC (On-Site/Office)
We are seeking dynamic individuals with 3-5 years of experience who can legally support servers used by government and legal entities. Our customers are central to our mission, and within our Global Customer Operations unit, we strive to provide exceptional service, technology, and innovation to help their businesses thrive. Every team member is committed to pushing the boundaries to deliver outstanding customer experiences.
If a customer encounters an issue, you will be there to assist, using creative solutions when necessary. If you can't resolve the problem, you'll find someone who can. You'll represent our company to our customers, ensuring every interaction is top-notch. Your primary responsibilities will include providing technical support to customers with network issues and mentoring less experienced colleagues.
What We're Looking For
We value integrity, accountability, respect, and excellence in all work. You should be organized, detail-oriented, team-centric, and have a keen sense of urgency in resolving problems, while maintaining a focus on the customer at all times.
You'll Need to Have:
Even Better If You Have:
For immediate consideration please click APPLY or contact me directly at first.last@artech.com or call me at my work phone.
If a customer encounters an issue, you will be there to assist, using creative solutions when necessary. If you can't resolve the problem, you'll find someone who can. You'll represent our company to our customers, ensuring every interaction is top-notch. Your primary responsibilities will include providing technical support to customers with network issues and mentoring less experienced colleagues.
- Maintain devices in customer networks.
- Document every interaction using various tools.
- Advocate for customers by escalating unresolved issues to higher support levels.
- Monitor ticket queues and ensure timely and satisfactory resolution of requests/incidents within agreed Service Level Agreements (SLAs).
- Maintain confidentiality of user, customer, and departmental information at all times.
What We're Looking For
We value integrity, accountability, respect, and excellence in all work. You should be organized, detail-oriented, team-centric, and have a keen sense of urgency in resolving problems, while maintaining a focus on the customer at all times.
You'll Need to Have:
- Bachelor's degree or relevant work experience.
- Fluency in English (written and verbal).
- Experience with networking (e.g., routing, switching, and wireless technologies).
- Willingness to work in 24x7 environments (including weekends, nights, and holidays as necessary).
- Ability to obtain Government Confidential Security Clearances.
Even Better If You Have:
- A degree in IT or Information Technology.
- Cisco certification (e.g., CCNA or JNCIA).
- Experience in a service provider or a service desk environment.
- Understanding of ITIL methodology.
- Knowledge of computer systems (ideally with ticketing software).
For immediate consideration please click APPLY or contact me directly at first.last@artech.com or call me at my work phone.
group id: artech
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