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ServiceNow SME

AxioLogic Solutions

Posted today
Top Secret/SCI
$180,000 - $215,000
Polygraph
Washington, DC (On-Site/Office)

Responsibilities:
  • Works with the most senior members of the client organization to ensure that overall program and project direction, strategy and expectations are met
  • Possesses an understanding of CIO mission and the impact of managerial practices
  • Perform data collection and interview senior staff
  • Facilitates discussions and analysis to inform the decision process
  • Offers expertise in the form of knowledge, specialty skills, experience, or creativity
  • Provides guidance on almost every aspect of DIA's strategic objectives and goals as they relate to the CIO mission
  • Have a firm understanding of IC and DOD Risk Management Frameworks, continuous monitoring, risk scoring, and risk management experience
  • Act as a high-level designer, defining the framework of core design features and functions of the program objective to be implemented.
  • SME in one or more of the following specialties: cloud and systems architectures, security architecture, cloud applications and storage, high performance computing, and software development.
  • Provide detailed guidance to development and operations teams to define and maintain operational service levels.
  • Coordinate with the technical teams to support, monitor, test, and troubleshoot platform-related software and hardware issues.
  • Examine technical documentation, installation guides, and standard operating procedures to ensure compliance with platform standards and system parameters, and ensure technical documentation follows agency and industry standards and regulations.
  • ServiceNow expertise with extensive knowledge and experience of emerging technologies and existing modules/capabilities to improve platform services.
  • Assess technologies, conduct data analysis, and develop technical strategies.
  • Assess requirements from process owners and stakeholders to determine if and how a requirement should be implemented within the platform.
Qualifications:
  • TS/SCI with CI Poly (or ability to obtain a polygraph)
  • Experience: Minimum 14 years of experience
  • Education: Master's degree in a related field
  • Must be familiar with the DoD acquisition, auditing, project, and program management practices.
  • Bachelor's degree or equivalent training and/or experience. Prior Engineering experience with Service Management and Delivery with solid knowledge and understanding of IT Operations.
  • Experience with instrumentation of ITSM processes in IT Service Management software suites (i.e. ServiceNow, etc.).
  • Ability to work comfortably with mid- and senior-level civilian/military personnel.
  • Ability to work independently, demonstrated flexibility and adaptability to quickly adjust to changing priorities and support tasks as assigned by Division Chief.
  • Detail oriented, strong analysis and organizational skills, forward-thinking skills to anticipate and proactively provide recommendations to customer and team.
  • Ability to communicate clearly and concisely, both orally and in writing. Strong public speaking skills required. Ability to create original documentation.
Salary Range: $180k - $215k

Benefits Overview:
  • Health Insurance: Medical, dental, and vision plans.
  • Retirement Plans: 401(k) with company match.
  • Paid Time Off: PTO and holidays.
  • Professional Development: Tuition Assistance for courses and certifications.
  • Fitness & Wellness Stipend
  • Electronic Stipend
Applicants with a physical or mental disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to hr@axiologicsolutions.com or call 571-295-4990. Determinations on request for reasonable accommodation will be made on a case-by-case basis.
Axiologic Solutions and its subsidiaries are an Equal Opportunity Employer, as such we do not discriminate against any employee or applicant for employment as protected by applicable laws.
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About Us
Founded in 2009 and based out of the Washington, D.C. metropolitan area, Axiologic Solutions LLC, a Systems Engineering company, is a premier provider of solutions, support and enhancement service to our clients. Axiologic provides a number of benefits to our government clients. These include bringing efficiency and effectiveness to organizational leadership, expert program and project management and support in meeting overall mission requirements through superior performance. We do this by supporting and advising the intelligence community in their IT program and project management. Axiologic Solutions places a premium on staff with extensive prior military and government experience. Our staff uses our understanding of the limitations of legacy systems and the possibilities of the latest technology to develop solutions that optimize current and future infrastructure and improve efficiencies.

AxioLogic Solutions Jobs


Clearance Level
Top Secret/SCI