Posted today
Secret
$120,000 - $140,000
Unspecified
IT - Support
Saint Louis, MO (On-Site/Office)
Zachary Piper Solutions is currently seeking a Teamcenter Help Desk in St. Louis, MO.
Responsibilities for the Teamcenter Help Desk:
Qualifications for the Teamcenter Help Desk:
Compensation for Teamcenter Help Desk:
#LI-SH2
Responsibilities for the Teamcenter Help Desk:
- Serve as the primary point of contact for Siemens PLM users, providing Tier 1/Tier 2 support for Teamcenter, NX, Opcenter, Capital, and other Siemens Xcelerator tools.
- Perform initial triage, troubleshooting, and root-cause categorization for all incoming help desk tickets (user issues, environment issues, software defects, configuration problems).
- Monitor and manage support channel (including help desk phone line and email queue-ensuring timely response and complete ticket ownership through resolution)
- Coordinate with end client end users, Siemens SMEs, and infrastructure teams to escalate issues appropriately and maintain clear, up-to-date documentation.
- Review system logs, identify environment-related issues, and assist with diagnosing application functionality problems within secure/classified environments.
- Track all assigned issues from intake to closure, ensuring accurate communication, thorough follow-up, and cross-team collaboration.
Qualifications for the Teamcenter Help Desk:
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field, or equivalent practical experience with PLM and enterprise information technologies; minimum of 5-8 years of relevant professional experience.
- Minimum of 3 years of experience deploying and maintaining Siemens Teamcenter or Xcelerator products, or at least 5 years of experience deploying and maintaining comparable PLM solutions (e.g., ENOVIA, Windchill, Aras Innovator, Agile).
- Strong knowledge of Teamcenter installation and deployment methodologies, including Teamcenter Environment Manager (TEM) and Deployment Center.
- Must have an active Security Plus
- Must have an active clearance
Compensation for Teamcenter Help Desk:
- $120,000 - $140,000 *Depending on Experience
- Cigna Medical, dental, vision, Holidays, 401k, PTO and Sick leave as required by law
#LI-SH2
group id: 10430981
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