Change Management Lead II

Overview

The Change Management Lead II documents all assets and their interconnections, provides updates monthly on all changes to the U.S. Citizenship and Immigration Services (USCIS) Office of Information Technology (OIT) enterprise.

Responsibilities

· Provide documentation and drawings on demand for all UC systems to ensure they are continually updated and have detailed and accurate information

· Provide drawings in Visio and of both physical and logical topologies of the current standard, and facilitate USCIS's ability to easily read, modify, create layers, and utilize them using minimal training on the software already procured and on systems

· Submit requests for additions, updates, changes, patches, troubleshooting, and documenting enterprise changes

· Provide inventory management of all USCIS Multimedia Operations network and customer support services, hardware, and software.

· Perform real-time monitoring of all key devices within USCIS Multimedia Operations.

· Provide on-demand support in the creation of requested documentation, testing, programming, and management of all USCIS Unified Communications assets which may arise due to certification and accreditation issues.

Qualifications

Required:

· Bachelor's Degree in Computer Science or a similar Information Technology Field.

· Strong skills in the use of Service Management tools, such as ServiceNow or Remedy required

· ITIL certification required or the ability to obtain within 12 months

· Knowledge of the ITIL framework required

· Agile professional certification preferred

· Expertise in integrating technical process workflows within current and future Change Management (CM) automation required

· 4+ years' team lead or equivalent experience in enterprise Information Technology (IT) Change Management, metrics and reporting, IT Service Management (ITSM) process management, or other relevant experience required

· Experience developing written functional documentation and training materials

· Thorough knowledge of the relationships between Change Management, Configuration Management, and Release Management, and a desire to improve that understanding in others

· Demonstrated leadership experience implementing and improving IT processes

· Experience providing direction on implementing and maintaining internal change management policies, procedures, and associated training plans

· Overall responsibility for managing the CM team, priorities, status, and deliverables

· Proven ability to work closely with the business community as well as technical resources in a tactful manner

· Secret Clearance

Company Overview

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Paid Parking

· Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability