Mobile Device Management System Administrator

Job Description

BAE Systems is seeking aMobile Device Management (MDM) System Administrator to join our team supporting FEMAin Bluemont, VA or Washington, D.C.area.The selected candidate must be a US Citizen and have an active TS or Public Trust High Risk clearance, per contract requirements.

Under general supervision, this position provides technical and operational support of MDM infrastructure and FEMA mobility devices, adheres to IT best practices, agency, and security policies. This position may be required to work outside regular business hours. A highly motivated information technology technician responsible for being the first contact for tier 3 mobility support. This individual will help ascertain the nature of the call, determine root cause, issue resolution, and escalate to the appropriate work group, when necessary.

Responsibilities:

• Provide daily administrative support for MDM
• Serve as first point of contact for Tier 3 mobility support, ensuring escalations are being handled and closed in a timely manner
• Maintain consistent communication with end users regarding service requests
• Utilize ticketing system (ServiceNow) for root cause analysis and issue resolution
• Manage users, apps, and basic enterprise level MDM configuration profiles and troubleshooting
• Create and update documentation covering technical process, how-to guides, escalation guides, etc., as well as update end-user facing website on SharePoint
• Perform other duties as assigned

Required Education, Experience, & Skills

• Pubic Trust / High Risk Clearance
• 5+ years of experience in wireless telecommunications
• Must have 2+ years' experience supporting MDM managed devices, preferably with Intune and Apple Business Manager
• ITIL v4 certification
• Bachelor's degree or Associates degree with relevant work experience
• Must have experience with troubleshooting mobile device issues such as FEMA access, user interface problems, and enrollments in Mobile Device Management (MDM)
• Excellent client interaction and communication, both verbal and written, organization, and collaboration skills
• Knowledge and experience working with MDM software (Intune and Apple Business Manager preferred) to manage mobile devices
• Strong analytical skills to troubleshoot a variety of symptoms, diagnose problems, and perform testing to recommend solutions
• Capable of handling customer critical issues and working in difficult, time sensitive situations
• Customer focused mindset appropriate to training, troubleshooting, and working with end users
• Ability to receive high-level direction and determine how to implement tasks to best accomplish goals
• Possess initiative to take effective action, anticipate needs, and perform in accordance with resources provided
• Perform all responsibilities with integrity and be self-motivated
• Must be willing to work outside normal business hours
• Good working knowledge of Microsoft Office Suite

Preferred Education, Experience, & Skills

• Public Trust / High Risk Clearance
• Experience with ServiceNow workflow for ticket management

Pay Information
Full-Time Salary Range: $79365 - $134921

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.