Posted today
Secret
$90,600 - $150,600
Unspecified
Management
Quantico, VA (On-Site/Office)
Position Description:
The Product Support Manager oversees the complete lifecycle product support strategy for the program data logger hardware and associated systems. This role is critical because product support for military hardware - particularly provisioning, warranty management, spare parts, and sustainment planning - is a highly specialized discipline governed by specific GEIA standards, DoD handbooks, and acquisition lifecycle frameworks.
The Product Support Manager ensures that the program system is not just fielded, but fully supportable across its lifecycle with appropriate spares posture, maintenance strategies, provisioning documentation, and warranty administration.
This role works closely with the Logistics Engineer & Lifecycle Logistician and the Warehouse/Assembly Technicians to ensure seamless support from factory to field.
This position is located onsite in Quantico, VA.
Your future duties and responsibilities:
Develop and execute the program Product Support Strategy encompassing sustainment, spare parts, warranty, provisioning, and lifecycle management
Manage the 12-month commercial warranty program per PWS Section 4.0.2, including coordination of CONUS and OCONUS warranty shipments and vendor warranty pass-through
Oversee the Provisioning Guidance Conference (PGC) within 60 days of contract award per PWS Section 4.3.1, coordinating with the Government on PTD requirements per GEIA-HB-0007, GEIA-STD-0007, and MIL-HDB-502
Manage development and submission of all provisioning documentation: PPL, PPLI, LLTIL, TTEL, CBIL, and DCNs per PWS Section 4.3.4
Develop and maintain the Provisioning Plan (PP) per PWS Section 4.3.3, ensuring optimum material readiness and economic logistics support
Oversee Spares Acquisition Integrated with Production (SAIP) recommendations including LRU range and depth for two years of operations per PWS Section 4.3.15
Manage DMSMS (Diminishing Manufacturing Sources and Material Shortages) forecasting and obsolescence management per PWS Section 4.3.17
Coordinate with the Logistics Engineer on Level of Repair Analysis inputs and maintenance strategy recommendations to SYSCOM
Oversee IUID compliance per MIL-STD-130 and DFARS 252.211-7003, ensuring all data loggers are marked, registered, and tracked through the IUID Registry per PWS Section 4.5
Manage firmware update distribution and software re-imaging processes per PWS Sections 4.4.1-4.4.2
Coordinate with OEM vendors on MTBF validation (365-day requirement per PWS 4.0.1), failure analysis reports (CDRL A005), and product improvements
Required qualifications to be successful in this role:
Bachelor's degree in Logistics, Supply Chain Management, Engineering, or related field
8+ years of experience in DoD product support, sustainment, or lifecycle logistics management
Demonstrated experience with provisioning processes per GEIA-STD-0007 and GEIA-HB-0007
Knowledge of DoD warranty management, spare parts planning, and DMSMS processes
Experience with IUID marking and compliance per MIL-STD-130
Familiarity with DoD acquisition lifecycle and product support analysis frameworks
Active Secret clearance
DAU Life Cycle Logistics Level II certification or equivalent experience
Preferred Qualifications
Prior experience as a Product Support Manager or Logistics Lead on a DoD hardware acquisition program
Experience with Marine Corps Systems Command provisioning conferences and PTD submissions
Familiarity with military packaging and marking standards (MIL-STD-2073-1, MIL-STD-129)
Experience with EIA-649 Configuration Management processes
Knowledge of DLA provisioning systems and Federal Logistics Information System (FLIS)
Prior experience supporting electronics or sensor hardware lifecycle in DoD environments
------
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $90,600.00 - $150,600.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs
#CGIFederalJob
#LI-MG4
#ClearanceJobs
Skills:
What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
The Product Support Manager oversees the complete lifecycle product support strategy for the program data logger hardware and associated systems. This role is critical because product support for military hardware - particularly provisioning, warranty management, spare parts, and sustainment planning - is a highly specialized discipline governed by specific GEIA standards, DoD handbooks, and acquisition lifecycle frameworks.
The Product Support Manager ensures that the program system is not just fielded, but fully supportable across its lifecycle with appropriate spares posture, maintenance strategies, provisioning documentation, and warranty administration.
This role works closely with the Logistics Engineer & Lifecycle Logistician and the Warehouse/Assembly Technicians to ensure seamless support from factory to field.
This position is located onsite in Quantico, VA.
Your future duties and responsibilities:
Develop and execute the program Product Support Strategy encompassing sustainment, spare parts, warranty, provisioning, and lifecycle management
Manage the 12-month commercial warranty program per PWS Section 4.0.2, including coordination of CONUS and OCONUS warranty shipments and vendor warranty pass-through
Oversee the Provisioning Guidance Conference (PGC) within 60 days of contract award per PWS Section 4.3.1, coordinating with the Government on PTD requirements per GEIA-HB-0007, GEIA-STD-0007, and MIL-HDB-502
Manage development and submission of all provisioning documentation: PPL, PPLI, LLTIL, TTEL, CBIL, and DCNs per PWS Section 4.3.4
Develop and maintain the Provisioning Plan (PP) per PWS Section 4.3.3, ensuring optimum material readiness and economic logistics support
Oversee Spares Acquisition Integrated with Production (SAIP) recommendations including LRU range and depth for two years of operations per PWS Section 4.3.15
Manage DMSMS (Diminishing Manufacturing Sources and Material Shortages) forecasting and obsolescence management per PWS Section 4.3.17
Coordinate with the Logistics Engineer on Level of Repair Analysis inputs and maintenance strategy recommendations to SYSCOM
Oversee IUID compliance per MIL-STD-130 and DFARS 252.211-7003, ensuring all data loggers are marked, registered, and tracked through the IUID Registry per PWS Section 4.5
Manage firmware update distribution and software re-imaging processes per PWS Sections 4.4.1-4.4.2
Coordinate with OEM vendors on MTBF validation (365-day requirement per PWS 4.0.1), failure analysis reports (CDRL A005), and product improvements
Required qualifications to be successful in this role:
Bachelor's degree in Logistics, Supply Chain Management, Engineering, or related field
8+ years of experience in DoD product support, sustainment, or lifecycle logistics management
Demonstrated experience with provisioning processes per GEIA-STD-0007 and GEIA-HB-0007
Knowledge of DoD warranty management, spare parts planning, and DMSMS processes
Experience with IUID marking and compliance per MIL-STD-130
Familiarity with DoD acquisition lifecycle and product support analysis frameworks
Active Secret clearance
DAU Life Cycle Logistics Level II certification or equivalent experience
Preferred Qualifications
Prior experience as a Product Support Manager or Logistics Lead on a DoD hardware acquisition program
Experience with Marine Corps Systems Command provisioning conferences and PTD submissions
Familiarity with military packaging and marking standards (MIL-STD-2073-1, MIL-STD-129)
Experience with EIA-649 Configuration Management processes
Knowledge of DLA provisioning systems and Federal Logistics Information System (FLIS)
Prior experience supporting electronics or sensor hardware lifecycle in DoD environments
------
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $90,600.00 - $150,600.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs
#CGIFederalJob
#LI-MG4
#ClearanceJobs
Skills:
- Logistics
- Logistics & Maintenance
- Military
- Operational Data Store
What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.
group id: 10115792
N
Work With Purpose
