Posted today
Public Trust
Early Career (2+ yrs experience)
Unspecified
25%
IT - Support
Washington, DC (Off-Site/Hybrid)
Compensation: $37.00 hourly
Hours: Schedule: 24/7/365 Shift Support
Clearance: Public Trust
Position Summary
We are seeking a Monitoring and Incident Response Team Member to support the Department of Justice (DOJ). The selected candidate will monitor network and infrastructure systems, manage communication during incidents, and serve as a primary escalation point for outages or service degradation. This role requires working in a 24/7 operational environment and collaborating closely with government and IT stakeholders.
Important Requirements
Active Public Trust must be listed on the resume.
DOJ Public Trust preferred (not required).
Responsibilities
Respond to Tier 1/2 Service Desk escalations via ticketing systems, phone, or Microsoft Teams.
Support continuous (24/7/365) network and service monitoring. Candidates may be asked to support weekend and overnight shifts on a part-time basis to supplement the existing team. Please only apply if this schedule works for you, as there is no flexibility on this.
Coordinate with the Network Manager, Engineers, 3rd?party providers, Service Desk, and JMD components.
Manage incident communications and coordinate troubleshooting conference bridges.
Produce after-action reports and incident summaries.
Perform network monitoring, first-level troubleshooting, and escalation as needed.
Close resolved tickets with complete documentation.
Create, update, and implement SOPs and technical documentation.
Provide support for network devices.
Perform other duties as assigned.
Required Qualifications
High School Diploma or equivalent.
4+ years of relevant IT experience.
Ability to obtain and maintain a Public Trust clearance.
U.S. Citizenship required.
Experience supporting Windows 7, Windows 10, and Microsoft Office 2013.
Experience using ServiceNow (SNOW), Remedy, or similar ticketing systems.
Strong analytical, follow-through, and communication skills.
Ability to coordinate across multiple IT teams.
Ability to work independently and within a team environment.
Desired Qualifications
Previous Service Desk support experience.
Ability to generate and analyze reports.
Active Public Trust or DOJ clearance.
Work Environment
The Monitoring and Incident Response Team currently operates remotely; however, telework or 100% remote work arrangements as part of any potential return to work plan are negotiable. Candidates must be local to the Washington, DC area for potential on-site requirements.
Hours: Schedule: 24/7/365 Shift Support
Clearance: Public Trust
Position Summary
We are seeking a Monitoring and Incident Response Team Member to support the Department of Justice (DOJ). The selected candidate will monitor network and infrastructure systems, manage communication during incidents, and serve as a primary escalation point for outages or service degradation. This role requires working in a 24/7 operational environment and collaborating closely with government and IT stakeholders.
Important Requirements
Active Public Trust must be listed on the resume.
DOJ Public Trust preferred (not required).
Responsibilities
Respond to Tier 1/2 Service Desk escalations via ticketing systems, phone, or Microsoft Teams.
Support continuous (24/7/365) network and service monitoring. Candidates may be asked to support weekend and overnight shifts on a part-time basis to supplement the existing team. Please only apply if this schedule works for you, as there is no flexibility on this.
Coordinate with the Network Manager, Engineers, 3rd?party providers, Service Desk, and JMD components.
Manage incident communications and coordinate troubleshooting conference bridges.
Produce after-action reports and incident summaries.
Perform network monitoring, first-level troubleshooting, and escalation as needed.
Close resolved tickets with complete documentation.
Create, update, and implement SOPs and technical documentation.
Provide support for network devices.
Perform other duties as assigned.
Required Qualifications
High School Diploma or equivalent.
4+ years of relevant IT experience.
Ability to obtain and maintain a Public Trust clearance.
U.S. Citizenship required.
Experience supporting Windows 7, Windows 10, and Microsoft Office 2013.
Experience using ServiceNow (SNOW), Remedy, or similar ticketing systems.
Strong analytical, follow-through, and communication skills.
Ability to coordinate across multiple IT teams.
Ability to work independently and within a team environment.
Desired Qualifications
Previous Service Desk support experience.
Ability to generate and analyze reports.
Active Public Trust or DOJ clearance.
Work Environment
The Monitoring and Incident Response Team currently operates remotely; however, telework or 100% remote work arrangements as part of any potential return to work plan are negotiable. Candidates must be local to the Washington, DC area for potential on-site requirements.
group id: COMPHLP
