Utility Travel Specialist

CI Azumano Travel is Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a Utility Travel Specialist to support our Vacation Travel team. This is a remote position. This position's primary role is to support a group of Independent Contractors whose business is produced through a CI Azumano GDS and IATA.

Responsibilities include, but are not limited to:

• Working at the request of designated ICs for back-up coverage of their corporate, air and some leisure business.
• Serving as routine support for designated ICs for assistance with booking travel (air, cars & hotels), invoicing, general admin, etc.
• Providing outstanding customer service to ICs and their clients.
• Working as an air agent for ICs that do not provide GDS services to their clients.
• Other responsibilities as assigned by the VP/GM.

Essential Duties include the following. Other duties may be assigned.

• A strong working knowledge of the Sabre GDS which includes faring, booking, ticketing, rule adherence, using scripts and modifying PNRs. Similar skills on TravelPort + would also be helpful.
• All reservations are researched through the various computer sources to analyze and evaluate lowest logical airfares, destination and travel product options. All customer service requests are responded to within the same business day.

Qualifications:

To perform the job successfully, an individual should demonstrate the following competencies:

• Travel agent technical competencies required for this position are as follows:
  • Intermediate to high level of understanding of the Sabre GDS
  • Intermediate to high level of understanding of Microsoft tools
  • Intermediate to high level of booking and ticketing international air via the GDS and interpreting airline agreements
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Maintains confidentiality; Keeps emotions under control.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Teamwork - Gives and welcomes feedback; Puts success of team above own interests.
• Cost Consciousness - Contributes to profits and revenue.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
• Professionalism - Reacts well under pressure; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.

Education and/or Experience

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

Language and Writing Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to interpret and comprehend tour and cruise group contracts. Ability to write simple correspondence.
• Written Communication - Writes clearly and informatively both in traditional letter writing and electronic communications; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.