Posted today
Secret
Unspecified
Unspecified
IT - Support
Columbus, OH (On-Site/Office)
Duties
Requirements
Conditions of employment
Qualifications
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Applying information technology principles and practices to provide technical support to personnel; 2) Troubleshooting information technology problems and managing networks and computer systems; 3) Performing preventive maintenance of hardware to include installing and replacing hardware; and 4) Maintaining a current inventory database to include hardware and software systems.
Your experience must reflect skill in the following four competency areas:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Reviewing data from multiple sources to determine relevant information for a given situation. Drafting, editing, and disseminating written reports and status updates that are factual, timely, and relatively error free.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Developing and maintaining relationships with customers with diverse needs. Providing technical information about products and services. Assessing the needs of customers to identify or tailor products and/or services to meet their needs. Resolving non-routine problems, questions, or complaints and directing the most complex problems, questions, or complaints to the appropriate person.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Communicating ideas or information clearly and respectfully. Listening to others and recognizing potential miscommunications.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Using logic to identify alternatives for solving problems Gathering and applying information from a variety of materials or sources that provide several alternative solutions to issues or problems.
Additional qualification information can be found from the following Office of Personnel Management website:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Education
In lieu of specialized experience, the following education may be substituted:
A master's degree or equivalent graduate degree;
OR
2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree.
The degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management;
OR
A degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Complete college transcripts must be provided at the time of application in order to be considered.
Additional information
This position is covered by the Department of Defense Priority Placement Program.
Additional vacancies may be filled by this announcement.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at:
ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate for this vacancy, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category or higher. For more information about ICTAP eligibility please review the following link:
PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.
Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.
- You will provide technical oversight to military and civilian personnel on microcomputer operations, software applications and automated system security.
- You will analyze, evaluate and monitor current microcomputer configuration to determine enhancements, upgrades and modifications needed to improve performance and production and reduce costs.
- You will prepare all required documentation for assigned area.
- You will provide customer assistance and/or training for assigned systems.
- You will be responsible for making sure connectivity to the Navy Marine Corps Internet (NMCI) exists for all personnel.
Requirements
Conditions of employment
- Must be a US Citizen.
- Must be determined suitable for federal employment.
- Must participate in the direct deposit pay program.
- New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
- Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
- Males born after 12-31-59 must be registered for Selective Service.
- You will be required to obtain and maintain a current Information Assurance Technician (IAT) Level II certification.
- You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
- This is a Cyberspace Workforce position, work role code 411 and 441, proficiency level BASIC the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
- You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
- This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
Qualifications
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Applying information technology principles and practices to provide technical support to personnel; 2) Troubleshooting information technology problems and managing networks and computer systems; 3) Performing preventive maintenance of hardware to include installing and replacing hardware; and 4) Maintaining a current inventory database to include hardware and software systems.
Your experience must reflect skill in the following four competency areas:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Reviewing data from multiple sources to determine relevant information for a given situation. Drafting, editing, and disseminating written reports and status updates that are factual, timely, and relatively error free.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Developing and maintaining relationships with customers with diverse needs. Providing technical information about products and services. Assessing the needs of customers to identify or tailor products and/or services to meet their needs. Resolving non-routine problems, questions, or complaints and directing the most complex problems, questions, or complaints to the appropriate person.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Communicating ideas or information clearly and respectfully. Listening to others and recognizing potential miscommunications.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Using logic to identify alternatives for solving problems Gathering and applying information from a variety of materials or sources that provide several alternative solutions to issues or problems.
Additional qualification information can be found from the following Office of Personnel Management website:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Education
In lieu of specialized experience, the following education may be substituted:
A master's degree or equivalent graduate degree;
OR
2 full years of progressively higher-level graduate education leading to a master's degree or equivalent graduate degree.
The degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management;
OR
A degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Complete college transcripts must be provided at the time of application in order to be considered.
Additional information
This position is covered by the Department of Defense Priority Placement Program.
Additional vacancies may be filled by this announcement.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at:
ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate for this vacancy, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category or higher. For more information about ICTAP eligibility please review the following link:
PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.
Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.
group id: DON
