Audio Visual Specialist

Audio Visual Specialist


DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by our clients' critical missions and driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.


POSITION OVERVIEW


The Audio Visual Specialist provides daily on‑site operational and sustainment support for audiovisual systems across United States Army Fires Center of Excellence (USAFCoE) classrooms and event spaces, ensuring all equipment remains fully functional and mission‑ready for Government training. This role is responsible for performing routine and preventative maintenance on classroom AV components, troubleshooting and resolving equipment issues, replacing parts, and maintaining accurate logs, inventories, and sustainment records through Army-approved systems such as AESMP and SharePoint. The specialist coordinates closely with Government personnel, serves as the primary classroom support representative, and provides user training on audiovisual and instructional technology equipment. Additional responsibilities include supporting ceremonies, presentations, and events by setting up, operating, and monitoring AV systems to ensure high‑quality audio and visual output. The position also requires managing the audiovisual loaner program, handling shipping and receiving of repair parts, interpreting wiring diagrams, and ensuring compliance with all operational standards. This role demands strong communication skills, professional certification in audiovisual technology, physical capability to handle equipment, and adherence to required security and technical training standards.


JOB RESPONSIBILITIES:

• Provide daily on-site operational and sustainment support which includes maintaining a daily log of performance tasks, customer requests, and known issues.


• Utilize the Army Enterprise Service Management (AESMP), to track and capture workload.


• Capture daily and weekly sustainment reporting requirements via the SharePoint ticketing system and SharePoint FCP Repository.


• Provide status reporting of daily activities, recurring or significant issues, classroom maintenance/preventative maintenance checks and services and problems resolved.


• Perform monthly preventative maintenance of each installed FCP classroom audiovisual equipment by cleaning/dusting projectors and audiovisual equipment cabinet as needed.


• Change projector filters and projector lamps as required.


• Identify, troubleshoot, and resolve classroom equipment performance issues and replace parts as required.


• Serve as the classroom support representative for FCP and maintain routine communications with the COR, perform weekly inventory of shelf stock equipment and items.


• Maintain Common Operating Picture (COP) of all FCP Classrooms.


• Assist on-site Government and other personnel with daily classroom operation of audiovisual equipment including the providing of user training as needed


• Provide on-site audiovisual expertise for FCP classrooms.


• Ensure all FCP classrooms are maintained in a fully functional state and operating as designated to perform Government training.


• Enter sustainment tickets into FCP SharePoint ticketing system and monitor tickets until successful completion and ticket close-out.


• Maintain proper accountability of equipment and repair parts to support daily troubleshooting, repair and preventative maintenance for FCP classrooms


• Report daily issue of bulbs and repair parts by classroom in the FCP repository.


• Coordinate with FCP technical support point of contacts to resolve troubling shooting issues and return classrooms to fully functional status.


• Interpret audiovisual signal flow wiring diagrams and schematics; Repairing communication cabling as needed.


• Document shipping and receiving of classroom audiovisual equipment repair/replacement parts to include documenting incoming and outgoing materials, labeling, packaging, and shipment of material as required.


• Produce audio products for presentations, ceremonies, conferences, and other events, and set up equipment for others' use in accomplishing the same.


• Receive requests for audiovisual equipment and set-up to record ceremonies such as change-of-command, retirements, awards, special occasions, presentations and other events, as well as conferences of up to a few days in length.


• Coordinate with customers to determine audiovisual requirements, conduct site surveys at various locations on the installation to verify access to power outlets, furniture arrangement, and number of speakers required.


• Determine quantity and configuration position of equipment, pack, transport to and from work site, install, adjust, maintain and operate audiovisual equipment, supporting the Command's and authorized customers' events.


• Test systems prior to presentation or ceremony, set up and operate audiovisual equipment, monitor output during presentations, adjust audio mixers, filters, and acoustic equalizers to prevent distortion and to ensure high-quality sound reproduction.


• Develop and manage the audiovisual loaner program by maintaining, issuing and receiving audiovisual equipment.


• Provide instructions and briefings on the use of audiovisual systems and instructional technology equipment.


• Perform audiovisual setup of equipment for USAFCOEFS and schools' special events.


• The Specialist will keep a daily log of all work performed, create SharePoint tickets for each classroom issue reported, and create FCP and or AESMP tickets as needed to address classroom issues.


• Provide COR monthly reports of work completed or work pending completion. Reports will be provided on the first normal duty day of each month. The Specialist will propose work log format for COR review and approval within 30 calendar days of contract award.


• Respond to all classroom service requests within two (2) hours and complete all work within four (4) hours as well as respond to all other service requests within four (4) hours and complete work within eight (8) hours. Complex requirements taking longer than eight hours to complete will be discussed with COR and a reasonable completion date will be established.

Required Qualifications:

• Possesses an associate's degree in a related field; OR three (3) years of technically related field experience in providing audio visual support. Contractor personnel required to acquire and maintain a Secret Clearance.


• Must at a minimum possess an InfoComm International Certification in Audiovisual Technology. It is preferred that the Contractor personnel possess an InfoComm International Certification (CTS) in Audio Visual Technology Installation. The certification shall remain current throughout the performance of services under this contract with no lapse in recertification. The Contractor personnel shall have solid oral and written communication skills.


• Has at a minimum a basic Crestron, AMX, Biamp and Extron training within 120 days after the Contract Award. These certifications and training shall be at the Contractor's expense. All time requirements are to run concurrently from Contract Award and are not to be considered as separate calendar events.


• Has a basic knowledge/understanding of all equipment settings as they pertain to the normal operation of an Audio Visual & Information Technology systems.


• Is able to lift/carry up to 50 pounds. Contractor personnel shall have the ability to climb/work at heights of 20 feet.

DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, 401K with a match, life insurance, short/long-term disability, and educational reimbursement. The DEFTEC team comprises professionals who make a difference daily in crucial national security missions. Our leadership knows that this happens by employing a diverse team that is well cared for. Our top priority is our employees, making DEFTEC an ideal workplace.


Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please get in touch with HR@deftec.com if you require reasonable accommodations.


DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.


AAP/EEO Statement


DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any typebased on actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeedingand medical conditions related to pregnancy, childbirth or breastfeeding),gender, gender identity, and gender expression, religious creed,disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.


This policy applies to all terms of employment, includingrecruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.


Other Duties


Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.