MacOS Technician

Summary

MAC OS Technician

Arlington, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

We deliver essential technology services to our customers in support of their missions to sustain the national security and economic interests of our nation. SecuriGence is seeking a talented MAC OS Technician to help contribute to our success. Come help us solve problems with Innovation through Intelligence.

Responsibilities

• Provide Tier I/II support for macOS laptops, iPhones, and Apple client devices within a DoD environment.
• Assist senior engineers with the configuration and administration of enterprise macOS and iOS devices using approved Mobile Device Management (MDM) solutions.
• Support compliance efforts by ensuring Apple endpoints adhere to DoD security standards, including DISA STIGs and RMF requirements.
• Follow established macOS and iOS baseline configurations and imaging standards to deploy and maintain devices.
• Perform routine system updates, patching, and basic vulnerability remediation for Apple devices in accordance with approved procedures.
• Assist with ACAS scan remediation, security audits, and POA&M-related activities for macOS and iOS systems.
• Support the integration of Apple devices with enterprise services such as Active Directory, identity management platforms, certificate services, VPN, and network access controls.
• Execute device lifecycle activities including provisioning, deployment, inventory tracking, maintenance, upgrades, and decommissioning.
• Verify and maintain endpoint security controls such as disk encryption, antivirus/EDR, and device compliance configurations.
• Utilize existing scripts and automation tools to support configuration management and routine system maintenance tasks.
• Provide Tier I/II troubleshooting for macOS and iOS hardware, software, and connectivity issues, escalating complex problems to senior engineers as needed.
• Create and update technical documentation, knowledge base articles, and SOPs related to Apple platform support.
• Coordinate with cybersecurity, network, and systems engineering teams to resolve endpoint-related issues and ensure operational continuity.
• Participate in change management processes, scheduled maintenance windows, and daily operational support activities.
• Develop technical skills and remain current on Apple technologies and DoD security requirements to effectively support mission operations.
• Other duties as assigned.

Qualifications

• Associate's degree
• 3+ years relevant experience
  • Experience with macOS
• DOD IAT Level II Certification is required.
• Secret clearance required

Knowledge, Skills, and Abilities:

• Basic knowledge of macOS and iOS administration, including system configuration, native security features, and device lifecycle processes
• Working knowledge of DoD cybersecurity requirements, including DISA STIGs, RMF concepts, and vulnerability management procedures
• Familiarity with managing Apple devices using MDM platforms such as JAMF, Intune, or Workspace ONE
• Ability to apply and verify STIG-compliant settings for macOS and iOS systems under established guidance
• Basic understanding of endpoint security controls, including certificates, VPN configuration, antivirus/EDR tools, and compliance policies
• Ability to troubleshoot Tier I/II macOS and iOS issues related to operating system functionality, applications, user authentication, and network connectivity
• Familiarity with identity and authentication integration, including Active Directory and CAC/PIV or certificate-based authentication
• Basic scripting knowledge (e.g., Bash or similar) to support automation and configuration consistency
• Ability to review vulnerability scan results and assist with remediation efforts based on STIG findings, ACAS results, and audit requirements
• Ability to clearly communicate technical issues and coordinate with cybersecurity, network, and operations teams while escalating complex matters appropriately
• Ability to adapt to shifting priorities and lead through change.

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.



We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.



Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.



Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.



Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

Chenega MIOS News- https://chenegamios.com/news/



Tips from your Talent Acquisition Team

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:

Chenega MIOS web site - www.chenegamios.com

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm

LinkedIn - https://www.linkedin.com/company/1472684/

Facebook - https://www.facebook.com/chenegamios/