Business Analyst
Location: Washington, DC/Arlington, VA
Required Clearance: Secret
Since 1999, ITEC has delivered mission-critical support to the DoD and Intelligence Community. Now part of ManpowerGroup Public Sector (MGPS), we continue that work with expanded capabilities. Employees hired through this process will join MGPS and receive a comprehensive benefits package and competitive pay.
U.S. Citizenship Mandatory: Due to our US federal government contract, candidates for this position are required to be a US Citizen and will be subject to a background investigation.
Job Description:
Our growing team is seeking an onsite Business Functional Analyst with strong communication and technical skills to support new and existing deployments of our Task Management Tool (TMT). This role requires the analyst to be on client site daily with no options for remote work. In this position, you will navigate a complex work environment to collaborate with business users, project sponsors, senior leadership and supporting teams to provide the necessary support to deliver, update, and expand the functionality of our Microsoft Dynamics / Power Apps TMT tool.
You may be the primary contact at the customer site working with senior leadership, business users and technical staff. You will be supported both on-site and remotely by experienced specialists in technology, application development and project management.
Job Responsibilities:
- Be on site 100% of the time.
- Manage the expectations of the customer with regard to solution functionality and deployment process.
- Perform Process Improvement work and create Power Automate flows.
- Serve as business analyst advising the customer on best practices for configuring Dynamics, Power Apps, and TMT.
- Coach customers on change management initiatives supporting the deployment and support of the solution.
- Conduct classroom training and desk-side support for users and customer technical support staff.
- Update formal solution training and configuration materials for the customer.
- Support technical staff during solution installation with user and organization account creation, solution configuration, and troubleshooting as needed.
- Conduct functional testing of solutions and lead customer adoption process.
- Provide application troubleshooting and support for the client's help desk functions.
- Provide administrative support for related tasking processes.
- Review and provide management reports and metrics through Power BI on statuses of tasking behaviors.
- Develop back up support role tom maintain business operations when necessary.
- Provide reports and presentations for leadership briefings.
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