Senior Software Engineer (Production support)

Job Title: Senior Software Engineer (Production support)
Location: Arlington, VA
Clearance: Secret
Type: Full-time, W2

About VivSoft:
VivSoft is a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in the federal space. Our work culture fosters collaboration, creativity, and continuous learning.

Job Summary:
The Senior Software Engineer (Production Support) will lead advanced production support activities for enterprise applications, including incident response, root-cause analysis, hotfix deployment, and operational improvements. This position requires deep experience supporting mission-critical systems in DoD environments, ensuring system availability, security compliance, and continuous service delivery. The ideal candidate brings deep expertise in configuration management within DoD environments, along with hands-on experience in logistics data standards and EDI implementation.

Key Responsibilities:

• Provide Tier 3 production support for enterprise and mission-critical applications
• Lead incident response, troubleshooting, and service restoration for high-severity outages
• Debug complex system issues across application, infrastructure, and integration layers
• Deploy emergency patches and hotfixes to restore operational capability
• Support 24×7 production operations and on-call rotations as required
• Manage and improve Agile/DevSecOps pipelines for production support workflows
• Develop automation using Power Automate (Power Platform) to streamline support processes
• Monitor application health using tools such as Splunk and AppDynamics
• Ensure patch compliance and implement STIG requirements for secure operations
• Integrate production support processes with ServiceNow ITSM
• Document root cause analyses and preventive action plans

Required Skills & Experience:

• Bachelor's degree in computer science, Engineering, or related technical discipline
• Certifications required: ITIL v4 Foundation
• 8+ years of software engineering experience
• 5+ years supporting production enterprise applications in DoD environments
• Experience with incident response and debugging mission-critical systems
• Experience deploying hotfixes and supporting 24×7 production operations
• Agile and DevSecOps pipeline management
• Microsoft Power Automate / Power Platform development
• Application monitoring (Splunk, AppDynamics)
• Patch management and STIG compliance
• ServiceNow ITSM integration

Preferred certifications:

• CompTIA Security+
• Advanced troubleshooting certifications

Benefits:

• Comprehensive Medical, Dental, and Vision Plans
• Life Insurance
• Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)
• 401K Retirement Plan with employer match
• Professional Development Training Reimbursement
• Flexible/remote work schedule .