Posted today
Public Trust
Unspecified
Unspecified
New Orleans, LA (On-Site/Office)
*US CITIZENSHIP REQUIRED*
*THIS IS AN ON-SITE POSITION*
DESCRIPTION OF POSITION/DUTIES:
All Points is seeking a dedicated IT Specialist to join our team at NASA's Michoud Assembly Facility in New Orleans, LA. Primary responsibilities are ensuring timely and high-quality service to Boeing end users of the information technology at the Michoud Assembly Facility (MAF) with the potential for temporary support at the Stennis Space Center.
**All Points supports an 18 hr x 7 day/week work schedule. This position is slated for 1 st shift operations but employee may occasionally be asked to support other shifts / days.**
Duties may include but are not limited to:
EDUCATION:
Required Skills:
Desired Skills:
SECURITY CLEARANCE:
ALL POINTS IS AN EQUAL OPPORTUNITY EMPLOYER
*THIS IS AN ON-SITE POSITION*
DESCRIPTION OF POSITION/DUTIES:
All Points is seeking a dedicated IT Specialist to join our team at NASA's Michoud Assembly Facility in New Orleans, LA. Primary responsibilities are ensuring timely and high-quality service to Boeing end users of the information technology at the Michoud Assembly Facility (MAF) with the potential for temporary support at the Stennis Space Center.
**All Points supports an 18 hr x 7 day/week work schedule. This position is slated for 1 st shift operations but employee may occasionally be asked to support other shifts / days.**
Duties may include but are not limited to:
- Tier 2 IT support, answering calls/emails to provide End User troubleshooting and problem solving (hands-on and remote) including device configuration, general network and VPN connections to Boeing network. Responsible for creating, updating, and closing tickets in the Boeing ticketing system with potential to duplicate within the NASA system for non-Boeing system issues.
- Responsible for data collection, analysis, and report generation of performance metrics
- Loading images and deploying new computing devices to users or locations
- Maintaining property inventory and reconfiguring computing devices
- Supporting Video Tele Conference (VTC) setups to ensure rooms are ready prior to meeting start
- Coordinating/interacting with non-Boeing organizations (i.e., NASA, DCMA, NASA contractor, etc.) located at the facility, when needed, to ensure technical services operate as planned and any problems get resolved.
- Developing, reviewing, and following processes and procedures.
- Being a team player by delivering on our job responsibilities, helping others on the team, treating everyone with respect, and active participation in team meetings to address status of open work items.
- Manage and optimize infrastructure with Linux-based and Windows systems, handling routine administration tasks and ensuring smooth operation of servers.
- Collaborate with teams to ensure secure and efficient deployment of applications, considering networking and security best practices
- Troubleshoot and resolve issues related to deployments, servers, networks, and security vulnerabilities.
- Ensure continuous monitoring, performance tuning, and incident management to maintain system uptime and reliability.
- Work with cross-functional teams to implement network and server security protocols and policies to safeguard infrastructure and data.
EDUCATION:
- AA or BS Degree in an IT or related field of study.
- 5+ Years
Required Skills:
- Strong understanding of Linux fundamentals and system administration.
- Mid or Proficiency in scripting languages (e.g., Python, Bash).
- Mid-level with CI/CD pipelines, automating workflows from code commit to production
- Mid-level in containerization technologies (Docker, Kubernetes).
- Solid understanding of networking concepts (e.g., TCP/IP, DNS, HTTP/S) and their integration into DevOps workflows.
- Experience with implementing network and server security measures, ensuring best practices for securing applications and infrastructure.
- Strong knowledge of server administration, including installation, maintenance, and monitoring of servers.
- Ability to troubleshoot and resolve deployment, system, networking, and security issues.
- Strong collaboration and communication skills to work with cross-functional teams.
- Experience with cloud platforms (AWS, Azure, etc.) and infrastructure-as-code tools (Terraform, etc.).
Desired Skills:
- Requires excellent communication and customer service skills.
- Ability to successfully work in a dynamic, fast-paced, team environment with limited supervision
- Knowledge of a broad range of information technology including software, operating systems, telecommunications, and hardware available to be applied to the customer needs.
- Advanced knowledge of methods/tools used to troubleshoot IT system problems.
- Ability to logically analyze systems and/or programming problems and develop satisfactory solutions.
- Must be able to lift 30+ lbs. and physically fit to work the multi-acre plant floor
- Certifications, e.g., CompTIA A+ and Dell Certifications are a plus
SECURITY CLEARANCE:
- United States Citizenship Required
- Public Trust/NACI/Badging
ALL POINTS IS AN EQUAL OPPORTUNITY EMPLOYER
group id: 10501864
