Data Center Ops Admin I

Why WWT?

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the ATC?

Our Advanced Technology Center (ATC) is like no other testing and research lab. We call it an ecosystem that is front ended by our WWT Platform (Website). It's the place engineers and architects go for exclusive resources, guidance and tools. In the ATC, we provide Labs, Learning Paths, Cyber Range, Proof of Concepts, Lab Hosting Programs, and WWT Research. These offerings are meant for our Customers, Partners, and Internal Employees who need training and education on the latest and greatest solutions across all technology domains.

What will you be doing?

The ATC Data Center Operations Administrator I provides hands on support for all users and owners of physical equipment within the ATC data centers, and reports to the Data Center Operations Manager. Hands on support includes physical install, troubleshooting, smart hands, and asset management. The Administrator I also handles external customer-facing cases. The Administrator I is responsible for direct customer communication and action working around established SLAs. Administrator I will assist with advanced hardware and software troubleshooting as well as documentation and decommissioning of completed projects.

Responsibilities:

• Serves as point of escalation for ATC Data Center Operations Technicians
• Serves as point of contact for large lab builds to direct other DC Ops team members.
• Multi-task and prioritize workload independently
• Demonstrating a solid understanding of troubleshooting and response procedures associated with all alarms, alerts, and notifications from all monitoring systems.
• Troubleshoot LAN connectivity issues and reestablish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services
• Contributes to process improvements and documentation updates
• Works with Data Center Operations Team Lead and Management to onboard and train Technicians
• Rack, Stack, cabling, labeling, asset management, and integration of devices within the ATC data centers
• Understand the procedures for providing connectivity including basic port enabling, cross-connecting, and the other types of connectivity available.
• Handle tickets, read cable maps, and execute additional tasks per written instructions
• Ability to effectively communicate well with both internal and external customers
• Working with administrators, engineers, and architects to resolve complex technical issues.
• Performs configuration of network devices and servers within the ATC Datacenters
• Installation of Windows, Linux, or other operating systems as needed
• Simple operating systems administration to include troubleshooting of login, password and connectivity issues
• Communicates directly with ATC architects and engineers, ATC partners, and any other consumers of ATC services regarding tasks and any other errors encountered during task execution
• Provides Remote hands support for users and owners of physical equipment within the ATC Datacenters
• Assists and escorts third party contractors and guests with on-site access
• Assists with datacenter facility operations, maintenance, and housekeeping to maintain a state of "tour readiness"
• Daily walkthroughs of our data centers to ensure the environment and facilities are operating at efficient levels
• Work in data center environment with standard hot and cold aisle containment
• Monitors and responds to critical loss of connectivity to customer environments, possibly during off hours.
• Work directly with external customers to resolve cases
• Monitoring a case queue to ensure customer satisfaction and SLA's are met.
• Create and configure user/admin accounts for access to the lab environments.
• Create, update, and resolve tickets in a Jira ticketing system.

Qualifications:

• Ability to lift between 5-50 pounds regularly
• Ability to handle walk ups, direct messages, phone calls, and incoming tickets
• Strong customer service demeanor and interpersonal skills
• Strong communication skills (written, verbal, and presentation)
• Effective verbal and written communication for both a technical and non-technical audience
• Skill in completing assignments accurately and on time with attention to detail
• Ability to independently prioritize and handle workload in a fast-paced environment
• Solid understanding of internet-related technologies and protocols
• Understanding of how to route and manage copper, fiber cables, and power runs
• Industry-related IT certification required
• Solid understanding of out-of-band management configuration

Requirements:

• High school education required
• Secret Security Clearance or the ability to attain one is required
• A minimum of 2 years' progressive experience in a related field
• 3+ years of Rack & Stack/Integration experience preferred
• 1+ years of Datacenter Technician or equivalent experience required
• CompTIA Security+ Certification required
• The following certifications would be a plus - CompTIA A+, CompTIA Network+, Cisco Certified Network Associate (CCNA)

Want to learn more about the ATC? Check us out on our platform:

https://www.wwt.com/corporate/who-we-are/overview#atc

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $21 to $27 per hour. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

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