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Unspecified
Unspecified
Management
Mechanicsburg, PA (On-Site/Office)
Duties
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As a INFORMATION TECHNOLOGY SPECIALIST (SYSANALYSIS) at the GS-2210-12 some of your typical work assignments may include:
Requirements
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Conditions of employment
You may qualify at the GS-12, if you fulfill the following qualifications:
One year of specialized experience equivalent to the GS-11 grade level in the Federal service:
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
Additional information
Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.
Interagency Career Transition Assistance Programs: This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .
Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements:
Persons with Disabilities - Schedule A
Special Hiring Authority for Veterans
Special Hiring Authority for Certain Military Spouses
Other Special Appointment Authorities - Subpart F
Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/register/ )
The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy.
Selective Service Requirement: Please visit http://www.sss.gov for more information.
For more information, please visit
https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo%2012-1-2020.pdf?ver=ECNbdsHtGilTd3OENN4A0Q%3d%3d
Other Notes:
Incumbent must attain DoD Security Cooperation Workforce (SCW) Certification and complete related continuous learning requirements in accordance with the National Defense Authorization Act (NDAA) 2017, Title 10 United States Code, Section 384 and Security Cooperation Workforce Certification Program 2.0 requirements. Incumbent must complete DoD SCW Basic-level certification courses within one year. Requirements for Proficiency Level 1 - At least 1 year of successful SC work experience with a performance appraisal rating of 3 or better. Incumbent must complete DoD SCW Foundational level certification requirements within one year of entering the SC position. In addition, 40 hours of continuing education (CUE) every two years.
Incumbent must obtain and sustain DoW 8149.03 Cyber Workforce Framework training
and certification standards. (Cyber workforce codes: 641 - Systems Requirements
Planner (Intermediate), 411 - Technical Support Specialist (Intermediate). Employees
will be required to sign a Statement of Understanding regarding the certification
requirement and maintain the required certification as a condition of employment.
Re-employed Annuitant: This position Does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at:
https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf
Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level)
Help
As a INFORMATION TECHNOLOGY SPECIALIST (SYSANALYSIS) at the GS-2210-12 some of your typical work assignments may include:
- Performs complex troubleshooting and root cause analysis across O365
services, integrated applications, and other applications, resolving technical issues and
coordinating corrective actions with developers, cloud engineers, and cybersecurity
personnel. - Collaborates extensively with stakeholders, including program managers,
mission/business process owners, cybersecurity teams, and technical specialists, to
ensure that system solutions incorporate required security controls, follow Zero Trust
principles, and comply with federal mandates such as Risk Management Framework
(RMF). - Conducts meetings and provides briefings on assigned aspects of IT system design
with MILDEP/DSCA/DFAS/SA customers to review design proposals, compatibility with
requirements, priorities, and interface capabilities and provides production support assistance to resolve emergent critical issues for resolution of Helpdesk/Customer Service tickets. - Serves as the technical Subject Mater Expert (SME) for the agency's implementation of the ServiceNow Platform, providing technical expertise in the configuration, administration, and sustainment of the platform environment.
- Performs complex troubleshooting and root-cause analysis across the
ServiceNow environment, working closely with the manufacturer, module product
owners/SMEs, and the platform application developers to coordinate and resolving
issues related to workflows, integrations, access controls, and system performance. - Incumbent assists in planning and implementing platform upgrades,
maintaining/auditing license utilization and future needs, system integrations, and
enhancements by estimating level of effort, identifying dependencies, and supporting
project timelines.
Requirements
Help
Conditions of employment
- Must be a U.S. citizen
- Males born after 12-31-59 must be registered for Selective Service
- Resume and supporting documents (See How To Apply)
- Suitable for Federal employment, determined by a background investigation
- May be required to successfully complete a probationary period
- Work Schedule: Full Time
- Overtime: Occasionally
- Tour of Duty: Flexible
- Recruitment Incentives: May be Authorized
- Fair Labor Standards Act (FLSA): Exempt
- Financial Disclosure: Not Required
- Telework Eligibility: This position is telework eligible
- Must obtain/maintain Non-critical Sensitive/Secret security clearance
- Incumbent must attain DoW Security Cooperation Workforce (SCW) Certification and complete related continuous learning requirements
- Incumbent must obtain and sustain DoW 8149.03 Cyber Workforce Framework training and certification standards
- This is a drug testing designated position
- May be required to work other than normal duty hours, which may include evening, weekends, and/or holidays and/or overtime
- Work may occasionally require travel away from the normal duty station on military or commercial aircraft
You may qualify at the GS-12, if you fulfill the following qualifications:
One year of specialized experience equivalent to the GS-11 grade level in the Federal service:
- Utilizing O365, O365 architecture (intranet/extranet), SharePoint Online, Power Platform, or front-end web development technologies such as HTML, PowerBI, JavaScript/TypeScript, ASP.NET showing the ability to design and build responsive O365 applications and solutions
- Performing operations or sustainment of the ServiceNow Platform understanding the interface, navigation and core application, or access control capabilities
- Performing ServiceNow administration and configuration including the ability to manage data, reporting, troubleshooting, basic maintenance, and monitoring of the platform
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
Additional information
Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions.
Interagency Career Transition Assistance Programs: This program applies to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet ICTAP eligibility criteria; 2) be rated well-qualified for the position; Well qualified is defined as possessing the type and quality of experience that exceeds the positions minimum qualifications. and 3) submit the appropriate documentation to support your ICTAP eligibility. For more information: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .
Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements:
Persons with Disabilities - Schedule A
Special Hiring Authority for Veterans
Special Hiring Authority for Certain Military Spouses
Other Special Appointment Authorities - Subpart F
Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/register/ )
The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
NOTE: Declining to be interviewed or failure to report for a scheduled interview will be considered as a declination for further consideration for employment against this vacancy.
Selective Service Requirement: Please visit http://www.sss.gov for more information.
For more information, please visit
https://www.dla.mil/Portals/104/Documents/Careers/downloads/DoDGenAppInfo%2012-1-2020.pdf?ver=ECNbdsHtGilTd3OENN4A0Q%3d%3d
Other Notes:
Incumbent must attain DoD Security Cooperation Workforce (SCW) Certification and complete related continuous learning requirements in accordance with the National Defense Authorization Act (NDAA) 2017, Title 10 United States Code, Section 384 and Security Cooperation Workforce Certification Program 2.0 requirements. Incumbent must complete DoD SCW Basic-level certification courses within one year. Requirements for Proficiency Level 1 - At least 1 year of successful SC work experience with a performance appraisal rating of 3 or better. Incumbent must complete DoD SCW Foundational level certification requirements within one year of entering the SC position. In addition, 40 hours of continuing education (CUE) every two years.
Incumbent must obtain and sustain DoW 8149.03 Cyber Workforce Framework training
and certification standards. (Cyber workforce codes: 641 - Systems Requirements
Planner (Intermediate), 411 - Technical Support Specialist (Intermediate). Employees
will be required to sign a Statement of Understanding regarding the certification
requirement and maintain the required certification as a condition of employment.
Re-employed Annuitant: This position Does not meet criteria for re-employed annuitant. The DoD criteria for hiring Re-employed Annuitants can be found at:
https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf
Status candidates must meet time-in-grade requirements (52 weeks at the next lower grade level)
group id: DODAF
