Software Developer – Senior Level (ServiceNow ITSM)

Job Title: Software Developer - Senior Level (ServiceNow ITSM)
Location: Arlington, VA
Clearance: TopSecret (TS)
Type: Full-time, W2

About VivSoft
VivSoft is a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in federal space. Our work culture fosters collaboration, creativity, and continuous learning.

Job Summary
The Senior Software Developer (ServiceNow ITSM) provides expert-level design, configuration, and customization of IT Service Management (ITSM) workflows for the Army National Guard (ARNG). This role supports 24/7/365 NOC and SOC operations by implementing ITIL-aligned processes for Incident, Problem, Change, and Request Management. The developer builds advanced automations, routing logic, SLA tracking, and Service Catalog capabilities to enhance enterprise service delivery. As a senior technical contributor, this position leads major technology assignments, supports cross-team initiatives, and may supervise junior developers.

Key Responsibilities

• Develop and configure ServiceNow ITSM workflows for Incident, Problem, Change, and Request Management.
• Implement ITIL‑aligned processes supporting 24/7/365 NOC and SOC operational requirements.
• Build automated routing, escalation rules, notifications, and SLA tracking mechanisms.
• Design and configure Service Catalog items, fulfillment workflows, and approval processes.
• Lead major technical initiatives, serving as an expert across multiple project assignments.
• Conduct code reviews, perform unit testing, and ensure development best practices.
• Collaborate with stakeholders to validate requirements and deliver scalable ServiceNow solutions.
• May supervise junior developers and provide technical mentorship.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• 8+ years of enterprise IT experience with hands-on software development responsibilities.
• Strong expertise configuring ServiceNow ITSM modules and related workflows.
• Proficiency in JavaScript, ServiceNow scripting, Flow Designer, and catalog development.
• Deep understanding of ITIL processes, SLAs, and operational requirements for NOC/SOC environments.
• Experience designing automated workflows, routing logic, and platform customizations.
• Ability to lead complex solution development efforts and support cross-team initiatives.
• Strong communication, troubleshooting, and documentation skills.
• Required Certifications: CSA and CAD.

Preferred Qualifications

• ServiceNow CIS‑ITSM certification.
• Experience integrating ServiceNow with external systems via REST APIs.
• Familiarity with secure coding practices and DoD development standards.
• Knowledge of enterprise ITSM, monitoring, and operations environments.
• Experience mentoring junior developers or leading small technical teams.

Benefits

• Comprehensive Medical, Dental, and Visions Plans
• Life Insurance
• Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)
• 401K Retirement Plan with employer match
• Professional Development Training Reimbursement
• Flexible/remote work schedule.