Team Leader

? Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control and PRISM.

? Plan and follow established procedures and methods to meet changing processing requirements

? Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting

? Notify the DPSM of any problems or issues with staff adherence to procedures, any internal controls violations

? Monitor workload and make recommendations to the Government on how to divide work among support staff

? Monitor contractor personnel performance and ensure that work is performed in accordance with performance standards, established procedures, and internal controls

? Assist with prioritizing workload

? Assist in training contract personnel in their duties and tasks, helping to constantly improve the training process/procedure

? Make recommendations to the Government to improve processes and assist with problem solving and continuous improvement

? Maintain flexibility to meet organizational production and service goals, as required by the workload, and per the direction of the Government

? In the event that the DPSM is absent for any reason, for a period no longer than two weeks, a Team Leader may serve as Acting DPSM.