Senior Configuration & Change Enablement Lead

Leads the DDSB Change Enablement and configuration management discipline, ensuring changes are governed, measurable, and continuously improving. This role provides the rigor needed for secure modernization while protecting 24x7 operational continuity.

Key Tasks & Responsibilities

• Develop, institutionalize, and continuously improve infrastructure configuration and change enablement policies, processes, procedures, and plans supporting enterprise operations.
• Oversee and govern enterprise change enablement activities to ensure changes are documented, risk-assessed, approved, implemented, and closed in line with DHA policy and established ITSM processes.
• Direct and monitor execution of periodic configuration audits across IOD systems, identify undocumented changes, and develop corrective action strategies to reduce operational risk and service disruptions.
• Serve as a subject matter expert for infrastructure configuration and change enablement, interfacing with related processes, work centers, and business functions across the enterprise.
• Identify, capture, and document infrastructure Configuration Item impact and dependency relationships to support accurate change impact analysis and decision-making.
• Manage, track, and update infrastructure Configuration Item records, including asset attributes and relationship mappings, to maintain CMDB accuracy and reliability.
• Oversee Change Advisory Board activities, including preparation and review of agendas, change submissions, risk assessments, implementation evidence, and post-change results.
• Ensure change status accounting practices provide stakeholders with timely visibility into planned, ongoing, and completed changes across the enterprise.
• Review change request and configuration data to develop metrics, reports, and presentations supporting leadership insight into change performance and risk posture.
• Lead and review Post-Implementation Reviews for significant or high-risk changes and ensure lessons learned are incorporated into enterprise processes.
• Review and approve configuration and change enablement foundational documents prior to submission to Government configuration management leads.
• Provide guidance and mentorship to change coordinators and technical teams to improve change quality, documentation consistency, and governance discipline.

Education & Experience

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, Data Science, Engineering, Mathematics, or a closely related discipline or equivalent practical experience (as permitted by the contract).
• Minimum 4 years of relevant experience supporting enterprise IT environments, with demonstrated work aligned to Senior Configuration/Change Enablement Services.

Certifications

• Approved DoD 8140 cyber-related certification.
• Alternate/equivalent certifications may be accepted with Government approval.
• ITIL4 Foundation is required.

Security Clearance

• Must be able to obtain and maintain Public Trust suitability and all required system access (e.g., CAC-enabled accounts) to perform duties.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

• Work is primarily on-site in San Antonio, TX; limited remote work may be allowed when authorized by the Government and mission requirements permit. Work may require after-hours, weekend, and/or on-call support as directed, including support during scheduled maintenance windows, high-impact incidents, vulnerability response actions, inspections, and surge periods.
• This position is aligned to applicable DoD Manual 8140.03 work role 805 (NIST: OV-PM-005); contractor personnel must meet DoD 8570.01-M baseline certification requirements and transition to DoD Manual 8140.03 work role requirements, including required training, knowledge, skills, abilities, and tasks, within Government-directed timelines.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected] .

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.