NMCI/Flank Speed End User Support Specialist (ACTR) - Navy CNSL

Overview

JOB TITLE: NMCI/Flank Speed End User Support Specialist (ACTR)

AGENCY SUPPORTED: Department of the Navy - Commander, Naval Surface Force Atlantic (CNSL) Mission Readiness, Alteration Baseline, Integration & Network Infrastructure Support Services

POSITION TYPE: Full-Time, Contingent Upon Award (Anticipated Mid-March)

LOCATION: Mayport, FL

CLEARANCE: Active Secret (minimum required)

BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

We are seeking an NMCI / Flank Speed End User Support Specialist (ACTR) to provide Headquarters-level support in a Navy operational environment based in Mayport, FL. This role delivers hands-on end user and account management support across NMCI and Flank Speed environments, ensuring timely processing of access requests, system changes, and user support needs in compliance with Navy cybersecurity and information assurance policies.

The position requires strong working knowledge of NMCI processes, ACTR support functions, and SECNAV cybersecurity and information management directives. The successful candidate will serve as a key liaison between end users, NMCI service providers, and command stakeholders to ensure accurate, secure, and efficient request handling and customer support.

Responsibilities

• Provide Headquarters-level NMCI ACTR support to command personnel and supported users
• Submit and manage Move/Add/Change (MAC) requests and user account build-out requests within NMCI and Flank Speed environments
• Coordinate user provisioning, access changes, and system updates through approved NMCI workflows
• Deliver Tier I/II end user support, troubleshooting account, access, and workstation-related issues
• Serve as a primary point of contact for NMCI and Flank Speed user support requests
• Track, update, and follow through on service tickets to ensure timely resolution
• Ensure all account and access actions comply with Navy and SECNAV security requirements
• Support audits and compliance checks related to account management and system access
• Provide customer service and user guidance on NMCI and Flank Speed processes and tools
• Coordinate with cybersecurity and IT staff to ensure proper handling of privileged and standard user access
• Maintain accurate records of requests, approvals, and actions taken

Qualifications

• Minimum five (5) years of experience working with NMCI networks
• Demonstrated experience providing NMCI ACTR support at a command or headquarters level
• Hands-on experience submitting and managing:
• Move/Add/Change (MAC) requests
• Account creation and modification requests
• Access and provisioning actions
• Experience providing help desk and end user customer support in a Navy NMCI environment
• Working knowledge of:
• SECNAV M-5510 series (Information and Personnel Security Program)
• SECNAVINST 5239.1 series (Navy Cybersecurity / Information Assurance policy)
• Strong customer service and communication skills
• Ability to manage multiple requests and priorities in an operational command environment
• Active Secret clearance (minimum) required at time of hire

DESIRED QUALIFICATIONS:

• Experience supporting Flank Speed user environments
• Prior Headquarters or Fleet command IT support experience
• Familiarity with Navy access request and account management systems and portals
• Experience supporting cybersecurity compliance and account audits

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Work is primarily sedentary, performed while using a computer for extended periods of time.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.