Posted today
Public Trust
Unspecified
Unspecified
IT - Support
Falls Church, VA (On-Site/Office)
ABOUT PRISM:
PRISM is devoted to modernization and innovation within the world of technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success. Offering comprehensive benefit plans including medical, dental, vision, and 401K along with our people - first approach sustains our reputation as a premier employer.
PRISM Inc. is seeking a Deskside Technician Tier 2 to support a critical mission-focused program. In this role, you will be responsible for representing company and its interests in all client engagements, addressing and correcting any hardware, software or connection issues, supporting Desktop and Laptop users and solving problems with Microsoft, Adobe, Roxio and other deployed software.
KEY RESPONSIBILITIES:
Resolving problems through customer education, training and direct assistance.
Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
Responding and correcting formatting for printing and all other peripheral issues as they arise.
Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
REQUIRED QUALIFICATIONS (EDUCATION/SKILLS):
Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.
Minimum of 4 years of enterprise experience in commercial or government environment.
8570-8140 Compliant IAT II (CompTIA Security +CE or similar)
Familiar with all standard MS Office software systems and MS Project.
Possess knowledge of workstation administration and management including imaging.
Basic network support experience to include account administration in active directory environment.
Excellent analytical, oral and written communication, presentation, and problem-solving skills
Ability to gain internal support and to operate independently without supervision.
Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.
REQUIRED SECURITY CLEARANCES:
Must have an Active DOD Public trust or higher (Secret/Top Secret)
PREFERRED QUALIFICATIONS:
ITIL Foundations v4 desired.
Knowledge of Remedy or other trouble ticket software.
PRISM is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PRISM is devoted to modernization and innovation within the world of technology, security, and IT enterprise solutions. We are recognized for meeting performance requirements and exceeding customer expectations since 1994. Our culture is founded on relationships, opportunity, and success. Offering comprehensive benefit plans including medical, dental, vision, and 401K along with our people - first approach sustains our reputation as a premier employer.
PRISM Inc. is seeking a Deskside Technician Tier 2 to support a critical mission-focused program. In this role, you will be responsible for representing company and its interests in all client engagements, addressing and correcting any hardware, software or connection issues, supporting Desktop and Laptop users and solving problems with Microsoft, Adobe, Roxio and other deployed software.
KEY RESPONSIBILITIES:
Resolving problems through customer education, training and direct assistance.
Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
Responding and correcting formatting for printing and all other peripheral issues as they arise.
Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
REQUIRED QUALIFICATIONS (EDUCATION/SKILLS):
Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.
Minimum of 4 years of enterprise experience in commercial or government environment.
8570-8140 Compliant IAT II (CompTIA Security +CE or similar)
Familiar with all standard MS Office software systems and MS Project.
Possess knowledge of workstation administration and management including imaging.
Basic network support experience to include account administration in active directory environment.
Excellent analytical, oral and written communication, presentation, and problem-solving skills
Ability to gain internal support and to operate independently without supervision.
Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.
REQUIRED SECURITY CLEARANCES:
Must have an Active DOD Public trust or higher (Secret/Top Secret)
PREFERRED QUALIFICATIONS:
ITIL Foundations v4 desired.
Knowledge of Remedy or other trouble ticket software.
PRISM is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
group id: PRISMVA
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