DocuCare Level 2 (Chantilly, VA)

Paladin Consulting is currently hiring a DocuCare Level 2 Associate to join our team working onsite at our client's office located in Chantilly, VA.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: DocuCare Level 2
Work Location: Chantilly, VA
Duration: Long-term contract
Hours: Monday - Friday 7am to 4pm. No overtime required
Clearance: Must possess an Active Dod Top Secret and SCI Clearance

Job Description & Responsibilities :

• Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
• Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
• Break-fix activities account for 70% of role responsibilities.
• Provide IP address support- Perform basic equipment problem diagnosis
• Point of contact for equipment removal and delivery for onsite support
• Contact service as required
• Utilize web-based applications as required to include Service Call Handling
• Accurate call reporting on Equipment in designated systems
• Remote Service call onsite support Driving (if required for duties)
• Escalate printer network issues to appropriate resource
• Pro-actively manage consumables and supplies using the DOS calculator
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes

Skills & Qualifications :

• Lift and move up to 50 pounds
• Read, write and follow basic English instructions
• Customer service and communication skills
• Ability to manage multiple tasks
• Perform duties with minimal supervision
• Customer problem resolution including escalation as required
• Coordinate work tasks to ensure fulfillment of SOWs
• Will need to drive personal vehicle to remote site in Crystal City, VA
• EDUCATION: Minimum High School diploma or equivalent
• EDUCATION VERIFICATION: Yes

For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer. We drug test and background check!