UC/Voice Engineer

This position must be able to work with customers and project managers to build and prepare systems for field deployments, work with Service Desk on Incident Management Tickets and perform system maintenance routines. The Senior Field Services Technician must be well versed in telecommunications systems such as IP PBX Equipment, off the shelf server platforms, Operating Systems and systems software administration.

CompTIA Security+ CE (or equivalent baseline certification) as required to satisfy DoD 8140.01 Intermediate-level Technical Support Specialist (DCWF 411) workforce qualification standards.
CompTIA Network+ (demonstrating foundational IP networking and VoIP troubleshooting knowledge).
Avaya Certified Support Specialist (ACSS) – Avaya Aura Communication Manager 10.x (or higher).

A minimum of five (5) years of enterprise IT or telecommunications Help Desk/Service Desk experience supporting voice and/or unified communications systems.
At least three (3) years of direct experience performing day-to-day operations, adds/moves/changes, patch management, and Tier II troubleshooting on Avaya Aura/Communication Manager systems.
Demonstrated familiarity with enterprise ticketing systems, remote user support, and escalation procedures.