Posted today
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Remote/Hybrid• (Off-Site/Hybrid)
Business Analyst
Washington, DC
Full Time | Remote | Contingent Upon Award
Join Synertex LLC and bring your expertise to a mission that matters. We're seeking a Business Analyst with experience in Six Sigma process improvement, DoD IT requirements development, and ServiceNow-enabled enterprise solutions to support critical enterprise performance management and modernization initiatives. If you're passionate about translating mission needs into structured technical solutions, driving measurable process improvements, and thriving in a fast-paced, governance-driven environment-this opportunity is for you.
RESPONSIBILITIES
Washington, DC
Full Time | Remote | Contingent Upon Award
Join Synertex LLC and bring your expertise to a mission that matters. We're seeking a Business Analyst with experience in Six Sigma process improvement, DoD IT requirements development, and ServiceNow-enabled enterprise solutions to support critical enterprise performance management and modernization initiatives. If you're passionate about translating mission needs into structured technical solutions, driving measurable process improvements, and thriving in a fast-paced, governance-driven environment-this opportunity is for you.
RESPONSIBILITIES
- Requirements & Analysis
- Gather, analyze, validate, and document business and functional requirements.
- Translate mission needs into structured requirement artifacts.
- Develop user stories, process maps, workflow diagrams, and requirements documentation.
- Support DoD software development programs and initiatives.
- Conduct gap analysis and recommend solutions.
- Business Process Improvement
- Apply Six Sigma DMAIC methodology (Define, Measure, Analyze, Improve, Control).
- Develop and refine business processes, tools, templates, and metrics.
- Identify redundancies, inefficiencies, and risk areas.
- Support continuous process improvement initiatives.
- Documentation & Communication
- Produce professional documentation including:
- SOPs
- Policies and procedures
- Training materials
- Instructional guides
- Executive summaries
- Visual dashboards and reporting artifacts
- Facilitate stakeholder workshops and knowledge-sharing sessions.
- Develop clear, concise documentation tailored to executive and operational audiences.
- Data & Visualization
- Support business intelligence analysis and performance metric tracking.
- Develop dashboards and visual representations of data.
- Assist with ServiceNow configuration documentation and workflow alignment.
- Reporting & Compliance
- Contribute to Weekly Status Reports and deliverable tracking.
- Maintain document repositories.
- Ensure compliance with DoD security, documentation, and quality standards.
- Bachelor's degree (or higher-level degree) (Degree substitution allowable per PWS requirements)
- Minimum 5 years experience gathering, analyzing, and documenting business/functional requirements
- Minimum 5 years professional writing experience
- Minimum 5 years DoD program experience
- Minimum 5 years supporting DoD software development projects/programs
- Minimum 5 years developing processes, tools, templates, and metrics
- Minimum 5 years Six Sigma/DMAIC experience
- 1-2 years experience with ServiceNow
- Active DoD SECRET clearance
- U.S. Citizenship required
- Requirements elicitation and validation
- Process mapping and workflow development
- Six Sigma process improvement
- Technical writing and documentation
- Data analysis and visualization
- Stakeholder facilitation
- DoD program support
- Agile requirements support
group id: 90987660
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