OSINT Analyst-Field Service Representative

NexTech Solutions (NTS) is a team of experts and engineers who understand the challenges that organizations face in finding and implementing the best technologies and IT solutions to meet mission requirements. We work with our government customers in defense and civilian agencies to identify new technologies.

The Opportunity
NTS is seeking an OSINT Analyst to serve as a Field Service Representative (FSR) to support users across multiple customer facilities. This role emphasizes OSINT tradecraft and guiding users through complex, multi-step analytical workflows, while capturing field feedback to inform product improvements.

Key Responsibilities (*Essential Functions)

• Serve as the traveling, customer-facing technical representative for deployed software
• Support multiple customer facilities across the Virginia/DC region (up to 25% travel)
• Guide technical and non-technical users through complex OSINT workflows and tools
• Deliver training sessions, workflow demonstrations, and user onboarding
• Troubleshoot user issues and coordinate fixes with internal engineering teams
• Document user challenges, best practices, and operational patterns; relay actionable feedback
• Assist with configurations, updates, and basic operational maintenance as required
• Ensure compliance with security and operational policies at each facility