Posted today
Top Secret/SCI
Unspecified
Unspecified
IT - Hardware
Macdill AFB, FL (On-Site/Office)
Description
SAIC is seeking a Systems Administrator at MacDill AFB in Tampa, FL!
Duties include but are not limited to:
Qualifications
Highly Desired Qualifications:
SAIC is seeking a Systems Administrator at MacDill AFB in Tampa, FL!
Duties include but are not limited to:
- Provide Tier I-II technical support for the full lifecycle of VIP IT services, including devices, applications, connectivity, and user environments.
- Deliver remote technical support for VIP personnel during CONUS and OCONUS travel, including real-time troubleshooting of devices, connectivity, and access issues.
- Apply advanced multi-domain IT troubleshooting to diagnose and resolve complex hardware, software, mobility, network connectivity, and user experience issues.
- Configure, issue, secure, and maintain government mobile devices, including smartphones and tablets.
- Provision, configure, and support VIP travel laptops to enable secure remote access to enterprise and mission systems.
- Deploy and maintain portable connectivity solutions, including secure mobile routers, hotspots, and travel communications kits.
- Perform device imaging, configuration, patching, updates, and lifecycle management for endpoint and mobility equipment.
- Support secure email, collaboration platforms, remote access services, and enterprise mobility solutions.
- Provide functional support for Video Teleconferencing (VTC), including setup, testing, user assistance, and troubleshooting of audio, video, and connectivity issues.
- Coordinate with enterprise service providers, network operations, and cybersecurity teams for issues requiring escalation beyond Tier II.
- Ensure all equipment and configurations comply with DoD cybersecurity policies, DISA STIGs, and security requirements.
- Deliver rapid response, white-glove support for General/Flag Officers and senior executive staff in time-sensitive and mission-critical situations.
- Provide IT support for GO/FO customers at approved offsite conferences, command events, and on-base residence locations as required.
- Maintain asset accountability, configuration documentation, and operational readiness status for VIP IT equipment.
- Develop and maintain Standard Operating Procedures (SOPs) for VIP mobility, remote support, and operational processes.
- Support continuity of operations (COOP) and contingency IT requirements for VIP leadership.
Qualifications
- A DoD security clearance at the TS/SCI level is required.
- CompTIA Security+ or equivalent is required.
- Experience supporting senior leadership or VIP customers in high-visibility operational environments.
- Strong background in end-to-end IT support, including endpoints, mobility, connectivity, and collaboration technologies.
- Exceptional IT troubleshooting skills across multiple technology domains.
- Exceptional written and verbal communication skills.
- High level of professionalism, discretion, and customer service.
- Ability to operate effectively in fast-paced, mission-critical environments.
- Strong proactive team player with the ability to work independently.
- Bachelor's Degree & 5+ years of experience; OR Masters Degree & 3+ years of experience. Nine years of applicable experience with a High School Diploma will be considered in lieu of a degree.
Highly Desired Qualifications:
- Experience supporting VIP Communications or Flag/General Officer environments
- Cisco Certified Network Associate (CCNA) • Microsoft Certified: Azure Administrator Associate (AZ-104)
group id: 10111346
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