Posted today
Public Trust
Unspecified
Unspecified
IT - Support
Fort Belvoir, VA (On-Site/Office)
Help Desk Specialist (Microsoft TMT Support)
Location: National Capital Region (Onsite - Ft. Belvoir, VA and surrounding areas)
Make an Impact Where It Matters Most
Blue Rose Consulting Group, Inc. (Blue Rose) is seeking a Help Desk Specialist to support a federal client's Task Management Tool (TMT) environment. This role is critical to ensuring seamless end-user support operations within a secure government setting.
In this position, you will serve as a frontline support professional, providing Tier 1 and Tier 2 assistance for Microsoft-based applications while driving operational excellence across Help Desk processes. Your work will directly contribute to reliable, mission-focused system performance for federal stakeholders.
What You'll Do
As a Help Desk Specialist, you will:
Schedule & Shift Details
Requirements
Preferred Qualifications
Why Join Blue Rose?
Apply Today
Email: bluerosestaffing@bluerose-consulting.com
Website: www.bluerose-consulting.com/careers
LinkedIn: https://www.linkedin.com/company/blue-rose-consulting-group-inc/
Location: National Capital Region (Onsite - Ft. Belvoir, VA and surrounding areas)
Make an Impact Where It Matters Most
Blue Rose Consulting Group, Inc. (Blue Rose) is seeking a Help Desk Specialist to support a federal client's Task Management Tool (TMT) environment. This role is critical to ensuring seamless end-user support operations within a secure government setting.
In this position, you will serve as a frontline support professional, providing Tier 1 and Tier 2 assistance for Microsoft-based applications while driving operational excellence across Help Desk processes. Your work will directly contribute to reliable, mission-focused system performance for federal stakeholders.
What You'll Do
As a Help Desk Specialist, you will:
- Provide Tier 1 and Tier 2 support for users of the Task Management Tool (TMT) application
- Manage and resolve tickets using ServiceNow and other Help Desk systems
- Develop, refine, and maintain standard operating procedures for ticketing and support workflows
- Analyze Help Desk performance metrics to identify areas for process improvement
- Escalate technical or operational concerns to program leadership as appropriate
- Maintain and update knowledge articles within the team Wiki
- Serve as a subject matter expert for TMT Help Desk operations
- Support secure operations requiring access to NIPR and SIPR networks
Schedule & Shift Details
- Full-time (40 hours/week)
- Up to 100% onsite in the National Capital Region (primarily Ft. Belvoir, VA)
Requirements
- U.S. Citizenship required
- Public Trust clearance required or higher
- Minimum of 2 years of experience supporting a software application, preferably Microsoft-based
- Minimum of 2 years of Help Desk and troubleshooting support experience
- Strong verbal and written communication skills
- Experience supporting federal environments
- Ability to work onsite in secure facilities with daily access to NIPR and SIPR networks
Preferred Qualifications
- Experience with Microsoft Power Apps
- Experience with Microsoft Dynamics
- Experience with SharePoint
- Experience with ServiceNow administration or advanced ticket management
- Understanding of federal business processes and customer workflows
Why Join Blue Rose?
- Support mission-critical federal systems in a secure, high-impact environment
- Collaborate with experienced professionals dedicated to operational excellence
- Contribute to continuous improvement initiatives that enhance government service delivery
- Be part of a team committed to secure, reliable, and scalable solutions
Apply Today
Email: bluerosestaffing@bluerose-consulting.com
Website: www.bluerose-consulting.com/careers
LinkedIn: https://www.linkedin.com/company/blue-rose-consulting-group-inc/
group id: 91103216
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