Help Desk Technician

TIAG is now hiring a Help Desk Technician to join our team full time at the Office of Naval Research in Arlington, VA. This is an onsite position, and requires an active Secret Clearance to be considered.

Position responsibilities include:

• Provide support to end-users for PC, server of mainframe applications and hardware
• Interacts with network services, software systems engineering and/or applications
• Simulates or recreate user problems to resolve operating difficulties
• Recommends systems modifications to reduce user problems
• Refers more complex problems to appropriate personnel
• Contacts all customers of tickets that are unresolved after forty-eight (48) hours

Qualifications

• Bachelor's and or 3-5 years experience
• Experience with Active Directory, software installs, patching, VIP-level field support, and SIPR room support
• Familiarity with MS Office products.
• Familiarity with Remedy and Service now is a plus
• Prior experience supporting Department of Navy, DoD or other federal government agencies is a plus.
• CompTIA Security + or equivalent
• Active Secret Clearance or current interim