IT Support Technician

NexTech Solutions (NTS) is a team of experts and engineers who understand the challenges that organizations face in finding and implementing the best technologies and IT solutions to meet mission requirements. We work with our government customers in defense and civilian agencies to identify new technologies.

The Opportunity
Responsible for supporting end users across the organization. This position focuses on day-to-day IT operations, including device setup, basic troubleshooting, account assistance, and ticket resolution.

Key Responsibilities (*Essential Functions)

• Provide timely support for end-user incidents submitted through Spiceworks.
• Troubleshoot basic issues related to Windows workstations, mobile devices, network connectivity, printers, peripherals, and Microsoft 365 applications.
• Perform password resets and account unlocks per privileged access procedures.
• Image, provision, and deploy Windows and mobile devices using Microsoft Intune.
• Enroll devices into compliance and configuration profiles.
• Perform device refreshes, swaps, returns, and secure device wipes.
• Monitor workstation health through Ninja RMM.
• Execute basic remediation tasks
• Apply updates and software deployments
• Assist with user onboarding/offboarding.
• Create and configure user accounts following templates
• Assign licenses and verify service provisioning
• Maintain accurate notes in Spiceworks
• Support compliance with organizational policies and CMMC Level 2.
• Provide professional communication with users
• Escalate advanced issues as needed
• Educate users on basic IT best practices