Senior Mobile Device Management Engineer

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai .

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

DIGIT is seeking a Senior Mobile Device Management Engineer to support the design, implementation, monitoring, management, change management, software upgrades, problem/incident resolution, and root cause analysis of GSA's Mobile Devices. The Senior Mobile Device Management Engineer shall perform Level 3 / Tier 3 Mobile Device Management (MDM) Engineering and Administration of applicable mobile devices to include all phases of the life cycle, including review, testing, implementing security and compliance, cellular service plans, troubleshooting and device recycling. Currently GSA's mobile device environment includes a mix of both Android and Apple iOS devices and includes flip phones, smartphones, and tablets. GSA MDM solutions include MaaS360, Google MDM, and Apple DEP.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA's IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency's shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

Responsibilities:

This position shall perform the following (to include but not limited to) activities:

• Makes technical decisions on kinds of data to be gathered and methods to be used in data collection and analysis
• Leads technical direction, guidance, and assistance to assigned projects, suggesting efficient approaches and methods for solving problems
• Update all iOS devices in the environment.
• Work with Maas360 (IBM) to comply with audit recommendations for the GSA Mobile environment.
• Assisting with refresh efforts of mobile devices.
• Provides technical leadership for the integration or requirements, design and technology
• Manages and ensures the technical integrity of the system baseline over time, continually updating it as various changes are imposed on the system during the lifecycle from development through deployment and operations and maintenance
• In conjunction with system stakeholders, plans the verification efforts of new and unproven designs early in the development lifecycle to ensure compliance to established requirements
• Supports the planning and test analysis of the DoD Certification/Accreditation Process (as well as other Government Certification and Accreditation (C&A) processes)
• Develops analytical and computational techniques and methodology for problem solution
• Prepares and presents written and oral reports
• Ultimately responsible for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.
• Analyzes diagnoses, and recommends solutions to complex systems problems- Develops advanced concepts of automation and information processing, display, control, and transfer for various subsystems
• Ability to establish and maintain effective working relationships with associates and client personnel at all levels
• Escalate issues to vendor and third-party entities, as necessary and directed by the Government.

Qualifications

Requirements:

• Public Trust Clearance by start date.
• 7 - 12 years of experience and bachelor's degree
• Professional Google Workspace Administrator Certification.
• ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
• Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.
• Plans and leads major technology assignments.
• Hands on experience with administering MaaS360 System to manage mobile devices in an Enterprise environment.
• Evaluates performance results and recommends major changes affecting short-term project growth and success.
• Functions as a technical expert across multiple project assignments.
• Research, design, develop, or test computer or computer-related equipment for commercial, industrial, military, or scientific use.
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.
• Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
• Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.
• Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

Desired:

• 3 + years of Experience in managing IBM MaaS360 System to manage mobile devices.
• 3+ years Google Workspace (formerly G Suite) administration experience.
• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets) Slack, and ServiceNow.
• Must be willing to work a variety of shifts, including holidays as scheduled.

Physical Requirements:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.
• Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.
• Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company's expectation of information security.
• Viewing computer screens and sitting for long periods of time.
• Travel is not required.

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.