Technical Writer

Technical Writer

Why WWT

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients .

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities .

With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering Team and why join?

Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customers' problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

Job Summary

The Technical Writer is a critical role within Technical Delivery & Engineering that is responsible for driving clear communication of complex technical concepts and solutions.

This position supports engineers and delivery teams by developing new documentation for contract deliverables and proposals. The Technical Writer's audience includes internal (WWT) and external customers and potential partners. This position also hones and refines existing documentation.

The Technical Writer will strive to attain a working knowledge and understanding of the solutions that WWT offers, allowing them to create articles, use-case studies, white papers, and other media as needed for publication on internal and external platforms.

The Technical Writer will embrace AI technologies as essential tools for driving standardization to reduce the amount of time required to produce quality documentation, without foregoing the human element required to make that possible. If you love to work in a collaborative environment where continuous learning is encouraged, and you enjoy communicating technical concepts and solutions, then WWT is the place, and this is the position for you!

The Technical Writer reports to an Engineering Manager in Technical Delivery & Engineering.

Job Responsibilities

• Closely coordinate with internal and external Project and Product Managers, Engineers, Quality Engineers, and related Subject Matter Experts (SMEs) to gather information and align on project deliverables in accordance with contractual obligations as outlined in Statements of Work (SOWs)

• Translate complex technical material into easily understood language and concepts

• Closely collaborate with internal and external Project teams to ensure world-class delivery of documentation related to products and services across multiple technologies

• Use strong consultancy skills through clear analysis and strategic thinking to guide stakeholders toward effective, sustainable solutions

• Produce and edit ad-hoc technical documentation, including user guides, training materials, FAQs, knowledge-based articles, installation guides, design documents, and project reports

• Ensure content adheres to defined scope, specifications, and context in accordance with customer expectations and that all content adheres to WWT's standards for quality, graphics, format, and style

• Maintain consistent voice, tone, and style across all materials

• Own the documentation lifecycle: drafting, editing, publishing, versioning

• Communicate and drive documentation best practices

• Maintain documentation repositories and develop content strategies and / or documentation architecture (e.g., Confluence, GitHub, SharePoint)

• Develop or enhance standard documentation templates and processes

• Familiarity with software development processes (e.g., Agile, CI/CD)

Qualifications

• Bachelor's degree required

• Excellent verbal and written communication skills

• Exceptional interviewing, writing, editing, and proofreading skills

• Experience delivering technical documentation (4-6 years)

• Strong attention to detail and organizational skills

• Outstanding creative problem solving / analytical skills

• Extraordinary ability to prioritize work effectively in a fast-paced, deadline-driven, multi-project environment

• Advanced proficiency in Microsoft Suite products (i.e., Word, Excel, PowerPoint, Visio)

• Familiarity with Atlassian products (i.e., Confluence, Jira), TechSmith Snagit, Lucid Software Lucidchart , and Smartsheet

• U.S. Citizenship may be required for Federal projects

• Ability to obtain Secret Clearance

Behavioral Competencies

• Ability to G ive and R eceive F eedback

• A central part of living our core values is our environment of safe, timely , and direct feedback

• We require and coach our employees on how to provide constructive and critical feedback to their peers, reports, and leadership

• This can take on many forms: written, verbal, in a group setting, and one-on-one

• Feedback can involve topics ranging from job performance and leadership effectiveness to root cause analysis, communication, and integrity

• While not always comfortable, we see the ability to give and receive feedback in a safe environment as a job requirement common across all practices and roles, and a vital aspect of our culture and continuous improvement

• Possesses a H igh level of I ntegrity

• Behaves in an ethical manner that is above reproach and in a way that builds trust through honesty, reliability, and authenticity by meeting commitments and keeping promises

• Possesses a strong concern for the needs of colleagues and adopts tough, principled stands, even if they're unpopular

• Demonstrates S elf-control

• Manages impulsive feelings and distressing emotions and operates without any personal agenda

• Stays composed, positive, and unflappable even in trying moments

• Think clearly and maintain composure and focus under pressure

• Must Be F lexible

• Smoothly handles multiple demands, shifting priorities, and rapid change

• Works collaboratively to get things done

• Proactively seeks the advice and suggestions of peers, subordinates, and superiors, and adapts strategies and tactics to fit fluid circumstances

• O ptimistic

• Demonstrates a positive mental attitude

• Persists in seeking goals despite obstacles and setback s

• Operates from a hope of success rather than a fear of failure

• Sees setbacks as manageable circumstances rather than a personal flaw

• Models leadership Q ualities

• Articulates and arouses enthusiasm for a shared vision and mission

• Leads by example

• Fosters E xcellence in C ommunication

• Is effective in give-and-take, registering emotional cues to attune their message

• Deals with difficult issues head-on

• Listens well, seeks mutual understanding, embraces and participates in the sharing of information

• Fosters open communication and is equally receptive to receiving both bad and good news

When This Role is Done Well

• Project documentation deliverables are centrally managed by the Technical Writer, are on time, require minimal rework, and represent a quality product suitable for customer consumption

• Collaboration exists between the Technical Writer and the delivery and sales teams

• Documentation requiring content from multiple contributors is collaboratively assembled under the direction of the Technical Writer, with appropriate deadlines established for content, is presented in a consistent format, and reads as one voice

• Project documentation templates exist for common deliverables such as assessment reports and proposals

Working Conditions (If needed )

• Open office and/or virtual environment

• Occasional travel should be expected (10%)

• Typical work schedule will be Monday through Friday

Want to learn more about Solutions Consulting & Engineering? Check us out on our platform: https://www.wwt.com/community/scande/about

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $68,000.00 to $103,200.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.

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