Posted today
Top Secret/SCI
Early Career (2+ yrs experience)
$45,000 - $55,000
IT - Support
Fayetteville, NC (On-Site/Office)
Shift: Saturday - Monday shift: 0615 – 2000
MEANINGFUL WORK AND PERSONAL IMPACT
As a Help Desk Support Service Specialist - Intermediate, you will play a crucial role in securing enterprise systems, advancing future capabilities while driving smarter solutions.
Lead/Manage/Support: Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications, and hardware.
Collaborate: Handles problems that the first-tier of help desk support is unable to resolve and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Drive: Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems.
Utilize: Maintain currency and a high level of technical skill in the field of expertise, escalating more complex problems to Senior Level, and providing first contact and incident resolution to customers with hardware, software, and application problems.
WHAT YOU’LL NEED TO SUCCEED
The Help Desk Support Service Specialist - Intermediate must have:
Education: Associates degree
Experience: 7+ years of related experience
Technical skills:
Interact with customers daily to provide guidance on procedures concerning account requests, e-mail, file access/storage, and other local procedures to ensure mission success.
Knowledge of the principles, methods, and techniques used in network and systems administration and support.
Knowledge of related hardware and software.
Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
Perform Level I/II Active Directory functions such as unlocking accounts, creating, and issuing accounts.
Imaging of Computers and/or configuring their BIOS (SCCM / PXE Boot).
1 Year DoD experience and NOSC support experience, including problem resolution and incident tracking.
Security clearance level: TS/SCI
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
· This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
· Because an active or interim DoD clearance is required, U.S. Citizenship is required
MEANINGFUL WORK AND PERSONAL IMPACT
As a Help Desk Support Service Specialist - Intermediate, you will play a crucial role in securing enterprise systems, advancing future capabilities while driving smarter solutions.
Lead/Manage/Support: Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications, and hardware.
Collaborate: Handles problems that the first-tier of help desk support is unable to resolve and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Drive: Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems.
Utilize: Maintain currency and a high level of technical skill in the field of expertise, escalating more complex problems to Senior Level, and providing first contact and incident resolution to customers with hardware, software, and application problems.
WHAT YOU’LL NEED TO SUCCEED
The Help Desk Support Service Specialist - Intermediate must have:
Education: Associates degree
Experience: 7+ years of related experience
Technical skills:
Interact with customers daily to provide guidance on procedures concerning account requests, e-mail, file access/storage, and other local procedures to ensure mission success.
Knowledge of the principles, methods, and techniques used in network and systems administration and support.
Knowledge of related hardware and software.
Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
Perform Level I/II Active Directory functions such as unlocking accounts, creating, and issuing accounts.
Imaging of Computers and/or configuring their BIOS (SCCM / PXE Boot).
1 Year DoD experience and NOSC support experience, including problem resolution and incident tracking.
Security clearance level: TS/SCI
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
· This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret)
· Because an active or interim DoD clearance is required, U.S. Citizenship is required
group id: 10105424
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