Posted today
Secret
Unspecified
Unspecified
IT - Hardware
la cañada flintridge, CA (On-Site/Office)
Blackstone Talent Group, an award-winning technology consulting and talent agency, is seeking an IT Network & Cloud Support Engineer to join our Client's team.
Overview
Our client is seeking a polished, reliable, and highly capable IT Network and Cloud Support Engineer to provide exceptional Tier 1-2 technical support across multiple client environments. This role blends hands-on technical troubleshooting and IT experience with strong client-facing skills and client relationship management. The ideal candidate thrives in fast-paced environments, adapts quickly to different systems, and delivers a polite, professional, and white-glove client experience.
In addition to strong technical skills, this role requires the ability to provide high quality of service and client consulting skills, such as problem-solving skills, issue management and resolution, and effective communication. We seek candidates who are highly organized, very responsible, great with teamwork and collaboration, and someone who strives for excellence in their work as a point of pride.
This role is ideal for someone who appreciates variety and flexibility. We support many clients, and each one has their own technical requirements, technical environment, processes, and company culture. We customize every environment and do not force clients into our own favorite tools or tech stack.
Key Technical Responsibilities
-Provide Tier 1 and Tier 2 IT support, including troubleshooting hardware, software, networking, and user issues across diverse client environments.
-Manage basic IT infrastructure and administer common business applications.
-Install, configure, and support systems across Google Workspace, macOS, and Windows environments.
-Demonstrate strong attention to detail in all steps related to onboarding, offboarding, and laptop provisioning.
- Support basic networking and cybersecurity troubleshooting (Wi-Fi, switches, firewalls, VPN, access issues, etc.)
-Build out, manage, and support conference room AV setups, including prepping rooms, testing equipment, setting up meetings, and resolving onsite AV issues.
Key Consulting Responsibilities
-Deliver a polished, professional client experience with excellent communication and interpersonal skills.
-Track multiple priorities and communicate timelines to relevant stakeholders.
-Strong accountability, follow-through, and organizational skills.
-Strong vendor management.
-Ability to partner with non-technical stakeholders.
-Continuously expand your technical knowledge, including learning unfamiliar systems and processes.
Core Qualifications
-5-10 years of IT support experience, including Tier 1&2 troubleshooting.
-Experience with networking fundamentals and cybersecurity-related diagnostics.
-System agnostic: comfortable supporting Google Workspace, macOS, and Windows.
-Strong AV experience (conference room technology, meeting prep, equipment setup).
-Excellent communication skills; polished, presentable, and confident in front of clients.
-Highly responsible, accountable, and able to work independently.
-Must be able to lift 50 lbs
-Ability and willingness to travel between local client sites.
-Reliable transportation (mileage can be expensed).
-Must have a valid California Drivers' License and access to reliable transportation.
Preferred Qualification
-Certifications (CompTIA A+, Network+, Security+, etc.).
-Experience working in an MSP or multi-client IT environment.
-Familiarity with IT ticketing systems and remote management tools.
Security Clearance Required: Secret (Interim Secret ok to start)
Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.
EOE of Minorities/Females/Veterans/Disabilities
Pay Range: $60/hr-$75/hr
Overview
Our client is seeking a polished, reliable, and highly capable IT Network and Cloud Support Engineer to provide exceptional Tier 1-2 technical support across multiple client environments. This role blends hands-on technical troubleshooting and IT experience with strong client-facing skills and client relationship management. The ideal candidate thrives in fast-paced environments, adapts quickly to different systems, and delivers a polite, professional, and white-glove client experience.
In addition to strong technical skills, this role requires the ability to provide high quality of service and client consulting skills, such as problem-solving skills, issue management and resolution, and effective communication. We seek candidates who are highly organized, very responsible, great with teamwork and collaboration, and someone who strives for excellence in their work as a point of pride.
This role is ideal for someone who appreciates variety and flexibility. We support many clients, and each one has their own technical requirements, technical environment, processes, and company culture. We customize every environment and do not force clients into our own favorite tools or tech stack.
Key Technical Responsibilities
-Provide Tier 1 and Tier 2 IT support, including troubleshooting hardware, software, networking, and user issues across diverse client environments.
-Manage basic IT infrastructure and administer common business applications.
-Install, configure, and support systems across Google Workspace, macOS, and Windows environments.
-Demonstrate strong attention to detail in all steps related to onboarding, offboarding, and laptop provisioning.
- Support basic networking and cybersecurity troubleshooting (Wi-Fi, switches, firewalls, VPN, access issues, etc.)
-Build out, manage, and support conference room AV setups, including prepping rooms, testing equipment, setting up meetings, and resolving onsite AV issues.
Key Consulting Responsibilities
-Deliver a polished, professional client experience with excellent communication and interpersonal skills.
-Track multiple priorities and communicate timelines to relevant stakeholders.
-Strong accountability, follow-through, and organizational skills.
-Strong vendor management.
-Ability to partner with non-technical stakeholders.
-Continuously expand your technical knowledge, including learning unfamiliar systems and processes.
Core Qualifications
-5-10 years of IT support experience, including Tier 1&2 troubleshooting.
-Experience with networking fundamentals and cybersecurity-related diagnostics.
-System agnostic: comfortable supporting Google Workspace, macOS, and Windows.
-Strong AV experience (conference room technology, meeting prep, equipment setup).
-Excellent communication skills; polished, presentable, and confident in front of clients.
-Highly responsible, accountable, and able to work independently.
-Must be able to lift 50 lbs
-Ability and willingness to travel between local client sites.
-Reliable transportation (mileage can be expensed).
-Must have a valid California Drivers' License and access to reliable transportation.
Preferred Qualification
-Certifications (CompTIA A+, Network+, Security+, etc.).
-Experience working in an MSP or multi-client IT environment.
-Familiarity with IT ticketing systems and remote management tools.
Security Clearance Required: Secret (Interim Secret ok to start)
Blackstone Talent Group is a wholly owned subsidiary of Blackstone Technology Group, a global IT services and software firm that implements technological solutions across commercial industry verticals and the US Federal Government. Blackstone's global talent augmentation practice was founded in 1998. Blackstone Talent Group has offices in San Francisco, Denver, Houston, Colorado Springs, and Washington, DC. We specialize in providing clients the best talent across a variety of industries and sectors.
EOE of Minorities/Females/Veterans/Disabilities
Pay Range: $60/hr-$75/hr
group id: bstone
