Posted today
Top Secret/SCI
Unspecified
None
San Antonio, TX (On-Site/Office)
Overview
Intelligent Waves is seeking a Lead NSC/Voice Technician to support warfighter mission assurance by managing secure and non-secure voice, video, and telephony systems across the Network Support Center (NSC). The Communications and Information Technology Office delivers enterprise IT and telecommunications support across approved environments, ensuring compliance with DoD and Air Force cybersecurity standards.
The Lead NSC/Voice Technician oversees the design, configuration, and troubleshooting of VoIP, VTC, and telecommunication infrastructure, including routing, switching, and copper/fiber distribution systems. This role ensures continuous performance, conducts system audits, manages hardware assets, maintains TEMPEST and cybersecurity compliance, and serves as a key liaison to Government leadership while mentoring team members to sustain operational readiness.
** This position is contingent upon final contract and funding approval.
Location: San Antonio, TX
✈️ Travel: None
️ Clearance Requirement: TS/SCI
Intelligent Waves delivers mission-focused multi-domain operational expertise and innovation to the Government through high-impact technology solutions in cybersecurity, data science, enterprise network & systems engineering, software development, and cognitive human performance.
ANYTIME. ANYWHERE. ANY DOMAIN.
Since 2006, we have proudly served federal agencies including the Department of Defense. Our ability to operate globally in a wide range of environments, coupled with our deep understanding of customer needs and requirements, enables us to provide cost-effective solutions to support the most complex missions.
Adherence to all customer site protocols is mandatory for employees.
Responsibilities
Qualifications
Benefits
Intelligent Waves offers a generous benefits package including medical, dental, vision, paid PTO, life and disability insurance. We invest in our employees' futures by contributing with vesting starting from DAY 1, technical training, tuition bonuses, and much more.
Clearance Statement
Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Only U.S. citizens are eligible for a security clearance. For this position, Intelligent Waves will consider only applicants with current security clearances or those eligible to obtain one.
Equal Opportunity
Intelligent Waves LLC is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination based on race, color, age, sex, religion, national origin, disability, military and/or veteran status, or any other class protected by applicable state or federal law.
As an Affirmative Action and Equal Opportunity Employer, Intelligent Waves is committed to the full inclusion of all qualified candidates and employees. If you need reasonable accommodations for any part of the application or interview process, or to perform essential job functions, please contact humanresources@intelligentwaves.com.
A Veteran-Friendly Organization
#IW
#CJ
Intelligent Waves is seeking a Lead NSC/Voice Technician to support warfighter mission assurance by managing secure and non-secure voice, video, and telephony systems across the Network Support Center (NSC). The Communications and Information Technology Office delivers enterprise IT and telecommunications support across approved environments, ensuring compliance with DoD and Air Force cybersecurity standards.
The Lead NSC/Voice Technician oversees the design, configuration, and troubleshooting of VoIP, VTC, and telecommunication infrastructure, including routing, switching, and copper/fiber distribution systems. This role ensures continuous performance, conducts system audits, manages hardware assets, maintains TEMPEST and cybersecurity compliance, and serves as a key liaison to Government leadership while mentoring team members to sustain operational readiness.
** This position is contingent upon final contract and funding approval.
Location: San Antonio, TX
✈️ Travel: None
️ Clearance Requirement: TS/SCI
Intelligent Waves delivers mission-focused multi-domain operational expertise and innovation to the Government through high-impact technology solutions in cybersecurity, data science, enterprise network & systems engineering, software development, and cognitive human performance.
ANYTIME. ANYWHERE. ANY DOMAIN.
Since 2006, we have proudly served federal agencies including the Department of Defense. Our ability to operate globally in a wide range of environments, coupled with our deep understanding of customer needs and requirements, enables us to provide cost-effective solutions to support the most complex missions.
Adherence to all customer site protocols is mandatory for employees.
Responsibilities
- Manage, design, and troubleshoot enterprise routing and switching systems to ensure reliable and secure network operations.
- Support secure voice and video communication platforms, including system configuration, encryption implementation, and specialized telephony protocols.
- Maintain accurate technical documentation and configuration management records to ensure full traceability of system updates and infrastructure changes.
- Conduct root cause analysis of network and telephony incidents, driving timely corrective actions and long-term operational improvements.
- Apply IT asset management best practices to track and sustain voice, video, and network infrastructure resources across mission environments.
- Collaborate effectively with cross-functional teams while providing clear, consistent status updates and technical reporting to Government leadership.
- Ensure compliance with STIG requirements, vulnerability remediation efforts, and patch management processes across voice and video systems.
- Support surge operations and rapid deployment of telephony infrastructure to meet evolving mission and operational demands.
Qualifications
- Bachelor's degree in Information Technology, Cybersecurity, Network Engineering, or a related field, or a minimum of six (6) years of equivalent experience supporting enterprise voice and network systems.
- DoD 8140/IAT Level II baseline certification required (Security+ CE preferred).
- Advanced, hands-on expertise with Cisco routing and switching infrastructure (CCNA/CCNP preferred).
- Strong technical proficiency in VoIP, VTC technologies, and telephony protocols, including SIP, H.323, and TDM.
- Working knowledge of telecommunications and operational standards such as TIA, ITIL, BICSI, NEC, and ISO 9000.
- Demonstrated ability to design, install, maintain, and troubleshoot copper and fiber optic cabling systems.
- Experience supporting secure communications environments, including NIPRNet, SIPRNet, and JWICS.
- Proven understanding of TEMPEST compliance and applicable Defense Intelligence Agency directives for sensitive systems.
Benefits
Intelligent Waves offers a generous benefits package including medical, dental, vision, paid PTO, life and disability insurance. We invest in our employees' futures by contributing with vesting starting from DAY 1, technical training, tuition bonuses, and much more.
Clearance Statement
Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Only U.S. citizens are eligible for a security clearance. For this position, Intelligent Waves will consider only applicants with current security clearances or those eligible to obtain one.
Equal Opportunity
Intelligent Waves LLC is an equal opportunity employer. We are committed to providing equal opportunity to all applicants and employees in full compliance with all applicable state and federal laws prohibiting discrimination based on race, color, age, sex, religion, national origin, disability, military and/or veteran status, or any other class protected by applicable state or federal law.
As an Affirmative Action and Equal Opportunity Employer, Intelligent Waves is committed to the full inclusion of all qualified candidates and employees. If you need reasonable accommodations for any part of the application or interview process, or to perform essential job functions, please contact humanresources@intelligentwaves.com.
A Veteran-Friendly Organization
#IW
#CJ
group id: 10320156
