Help Desk Technician

Top Skills' Details
This role is a go-to-work. If a candidate has the cert requirements or is willing to get it the job is theirs.

1. Jr-mid level help desk experience
2. Experience supporting Microsoft Windows environment including Office 365
3. Must have Secret Clearance and Sec+ certification and be able to obtain a MD 102 Microsoft Endpoint Administrator cert prior to starting.
Secondary Skills - Nice to Haves
Job Description
GC&E Systems Group is seeking a Help Desk Support Specialist. The candidate for this position will work within our team to support our government Information Technology (IT) program with our Fort Novosel client. As Desktop Support you will work to ensure successful operations of the Information and Infrastructure systems for Fort Novosel.



Primary Responsibilities and Essential Function

Perform tasks related to the implementation, administration, and support of MS Windows (Win) OS, including installation, software distribution, and implementation on client systems supported by the NEC.
Provide troubleshooting support for software and hardware.
Provide support for the administration of remote access systems.
Provide troubleshooting and installation support for Nortel and Cisco VOIP desktop instruments.
Support the implementation and adjudication of cybersecurity (CS) and security directives as promulgated by the Department of the Army Cybersecurity Directorate, CIO
Recommend methods to improve NEC operations.

Provide service desk services including service desk and product support for COTS hardware and software, network support, repair service, including those dedicated to single applications and providing broad support for networks and desktop services (includes VOIP).
Work with the NEC communications staff to resolve problems and install, move and remove telecommunications equipment and service.
Monitor all work orders and trouble tickets for status and compliance with established timeframes for work performance.
Support thin client desktop solutions IAW the Army approved product list (APL).
Provide VoIP support to include installing, configuring and upgrading VoIP telephone instruments on an end- user’s desktop.
Sort and route work orders and trouble tickets to the proper teams, assure customer information is correct.
Physical Requirements

Predominantly indoors in normal office environment
Must be able to sit, stand, walk, stoop, kneel and reach
Must be able to speak, write, read, and understand English
May require frequent computer use for several hours at a time
Frequently work at fast pace with unscheduled interruptions
Must have visual acuity
Must be able to lift up-to 25 pounds

United States
Job Type:

Full-time
Experience:

Active Directory
Remote Desktop
Software Installation
OS Imaging/Upgrades
Customer support
Remedy Ticketing System
Desktop Support troubleshooting
Candidate Requirements:

Must have CompTIA Security +
Additional Skills & Qualifications
Candidate will be working for GC&E - Prime for NEC contract at Dugway Proving Ground in Utah.
Employee Value Proposition (EVP)
Long-term / RTH opportunity

GC&E Federal offers a competitive benefits package to include: paid holidays, paid time off, medical, dental, vision, flexible spending account, LTD & STD, company paid life insurance, 401(k) and tuition reimbursement.
Work Environment
on-site- secure environment
Business Drivers/Customer Impact
Net New
Why is the position open(provide details)
External Communities Job Description
TEKsystems has partnered with a local client to identify a Network Admin at Dugway Utah. Ideal candidate would have an active SECRET clearance, a Sec+.