Posted today
Public Trust
Unspecified
Unspecified
IT - Support
Remote/Hybrid• (Off-Site/Hybrid)
Company Description
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
**This position is contingent upon contract award**
SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues, resolving access problems, and supporting IT management tools and systems. This role ensures prompt issue resolution, delivers user training, and supports cloud-based applications and IT service operations.
Essential Job Duties:
Qualifications
Minimum Qualifications:
Desired Qualifications:
Additional Information
Working Conditions:
Working at SOSi:
All interested individuals will receive consideration and will not be discriminated against for any reason.
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
**This position is contingent upon contract award**
SOSi is seeking a Help Desk Support Engineer to provide technical assistance and support to end users by troubleshooting software issues, resolving access problems, and supporting IT management tools and systems. This role ensures prompt issue resolution, delivers user training, and supports cloud-based applications and IT service operations.
Essential Job Duties:
- Provide technical support for JIRA, GitLab, and other IT management tools.
- Resolve user access issues and manage user accounts and permissions.
- Troubleshoot software functionality and system performance issues.
- Provide technical training and guidance to end users.
- Support IT help desk ticketing systems and track incident resolution.
- Perform remote desktop support for users and systems.
- Respond to and assist with incident response activities.
- Support cloud-based IT applications and services.
- Document technical procedures, solutions, and support activities.
- Deliver high-quality customer service and ensure timely issue resolution.
Qualifications
Minimum Qualifications:
- Associate's degree in Information Technology, Computer Science, or a related field OR three (3) years of equivalent experience in IT support.
- Demonstrated experience resolving user access issues.
- Experience troubleshooting software functionality and system issues.
- Experience providing technical training to users.
- Experience using IT help desk ticketing systems.
- Experience providing remote desktop support.
- Experience supporting incident response activities.
- Proficiency in troubleshooting software issues and managing user access.
- Experience supporting cloud-based IT applications.
- Strong customer service and documentation skills.
Desired Qualifications:
- CompTIA A+ certification.
- ITIL Foundation Certification.
- Microsoft Certified: Modern Desktop Administrator Associate certification.
- Experience supporting JIRA, GitLab, or similar IT management tools.
- Experience working in enterprise or cloud-based IT environments.
- Additional experience with IT service management processes.
Additional Information
Working Conditions:
- The work to be performed remotely
- Must have strong internet connection
- Quit workspace free from interruptions and background noise
Working at SOSi:
All interested individuals will receive consideration and will not be discriminated against for any reason.
group id: 10237746
