Team Lead / Supervisor - Loan Servicing Support

Team Lead / Supervisor - Loan Servicing Support

Location: St. Louis, MO (Onsite - Federal Facility)
Employment Type: Full-Time
Security Requirement: Background Investigation Required

Nationwide IT Services (NIS) is seeking a Team Lead / Supervisor - Loan Servicing Support for a potential opportunity supporting the USDA Rural Development Servicing Office in St. Louis, MO.

If you're a detail-oriented leader who thrives in structured, compliance-driven environments and enjoys guiding teams to deliver high-quality results, this is an excellent opportunity to make an impact in a mission-focused federal program.
Position Overview
The Team Lead will oversee day-to-day loan servicing support operations, ensuring production workflow, quality standards, and compliance requirements are consistently met. This role combines hands-on operational oversight with team leadership and performance management.
Key Responsibilities

• Assign and monitor daily workload across servicing support staff
• Track productivity and quality metrics to ensure performance goals are achieved
• Conduct quality control inspections and documentation reviews
• Coach, mentor, and support team members to drive continuous improvement
• Escalate operational or technical issues to Subject Matter Experts (SMEs) as needed
• Ensure strict adherence to documented procedures, federal guidelines, and compliance standards
• Maintain accurate reporting and workflow documentation

Required Qualifications

• Minimum 2 years of experience in mail handling, financial operations, or similar processing environments
• Supervisory or team lead experience preferred
• Strong organizational skills with the ability to manage high-volume workflow
• Excellent documentation and record-keeping skills
• High attention to detail and accuracy
• Ability to work in a structured, compliance-driven environment
• Comfortable performing repetitive, process-oriented work
• Ability to successfully complete a federal background investigation

Why You'll Love This Role

• Lead a team supporting a mission-driven federal program
• Play a key role in maintaining operational excellence and compliance
• Stable, onsite position within a federal facility
• Opportunity to grow leadership experience in a structured government environment

About Nationwide IT Services (NIS)
NIS is an IT and Management Consulting firm and a CVE-verified Service-Disabled Veteran-Owned Small Business (SDVOSB). We deliver value-added services to federal customers by leveraging technology, skilled professionals, and industry best practices to implement innovative and mission-focused solutions.
Benefits Include:

• Medical, dental, and vision insurance
• Life and disability insurance
• 401(k) with employer match
• Paid holidays
• Paid time off (vacation and sick leave)
• Employee Assistance Program (EAP)
• Educational reimbursement
• Pet insurance

Nationwide IT Services is an Equal Opportunity Employer.

If you are ready to lead with precision, accountability, and purpose, we encourage you to apply.