Deskside Administrator I

Now Hiring at AMERICAN SYSTEMS

Epsilon, Inc. has joined AMERICAN SYSTEMS! As one organization, we offer expanded resources, streamlined operations, and increased opportunities for growth and development.

Join us to be part of a dynamic, collaborative environment dedicated to innovation and customer success.

Responsibilities

An average day:

As Deskside Administrator I, you will be responsible for providing on-site technical support to end users in a large enterprise environment. This role focuses on resolving hardware and software issues directly at the user's workstation and ensuring timely solutions to IT incidents and service requests. You will manage face-to-face interactions, documenting all activities in the IT ticketing system. This position involves troubleshooting desktop computers, laptops, peripherals, and software, as well as assisting with user account management, imaging devices, and collaborating with other IT teams for escalations. The Deskside Administrator will support end-user training, contributing to continuous improvement while meeting federal contract objectives. Additionally, in this position you will:

• Provides on-site technical support, addressing hardware and software issues at user workstations under supervision
• Troubleshoots desktop and laptop hardware, operating systems (Window), and applications (Microsoft Office, collaboration tools)
• Assists with installation, configuration, and maintenance of IT equipment including monitors, printers, and peripherals
• Performs device imaging for desktops and laptops following established procedures and configuration standards
• Documents and tracks incidents and requests in the ticketing system with accurate and timely updates
• Assists users with account setups, password resets, and access management following security protocols
• Escalates complex technical issues to senior staff or specialized IT teams for timely resolution
• Maintains accurate records of hardware inventory for proper asset management
• Participates in training and knowledge-sharing sessions to develop technical skills and stay current on technologies
• Assists with IT setup and orientation for new employees to ensure proper equipment and onboarding
• Delivers service according to established service level agreements (SLAs) and performance metrics
• Monitor COMSEC equipment status and escalate issues to senior personnel as needed.
• Participate in the distribution and destruction of classified materials per Government defined policy.

Qualifications

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions.
• Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility. (This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of the required Security Clearance or Public Trust is determined solely by the government. If the government determines that the candidate cannot obtain and/or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position.)
• Will be subject to a federal background investigation
• 1-2 years of experience in a deskside or technical support role with an interest in growing technical expertise.
• COMSEC experience would be beneficial.
• Must hold a current 8570/8140 IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
• Strong problem-solving skills and the ability to provide hands-on support under pressure.
• Proficient in troubleshooting hardware issues (desktops, laptops, printers, peripherals) and software problems.
• Good verbal and written communication skills, with a strong focus on delivering excellent customer service.
• Familiarity with IT service management tools and remote support technologies.
• Experience working in a team environment, with a willingness to learn and adapt.

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $40.00/Hr. - USD $47.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status