Google Workspace administrator

Job Responsibilities

• Provide technical assistance and support for incoming questions and issues related to GWS applications.
• Ability to adapt communication styles depending on audience.
• Ability to develop and deliver compelling technical demonstrations and presentations.
• Assist with development of support documentation for end user audience.
• Provide issue resolution for GWS tickets coming in through the customer's ServiceNow ticketing system.
• Work as a team member of the GWS support team.
• Elicit requirements from customer and collaboration team for governance provisions required for supporting the DHS Google Workspaces service.
• Assist with defining requirements for new features and capabilities within GWS.
• Document configuration of settings in alignment with governance, and requirements and Federal IT security standards.
• Assist with documentation around GWS service configuration.

Requirements

• This position requires a Top Secret clearance.

• Government Furnished Equipment will be provided to the contractor to support this constraint.

• Contractor must have high-speed internet at home for teleworking.

• Ability to work independently and with a team of fellow support staff.

• Exceptional customer support and communication skills a must.

Specific Skills

• Experience configuring GWS for enterprise use, this includes establishing security requirements, and managing GWS.

• Understanding interactions between users/apps and the GWS account.

• Experience using the GWS Admin Console to monitor aspect of the GWS.

• Experience using desktop remote control tools to support users of GWS.

• Demonstrated ability to interact and work with a diverse customer base.

• Experience giving presentations and demonstrations of GWS applications.

• Experience giving role-based access controls to GWS users.

• Provide proper management practices including auditing accounts, delegating appropriate permissions, and enforcing security protocols.