Posted today
Top Secret/SCI
$50,000 - $72,000
Polygraph
Fort Meade, MD (On-Site/Office)
CyberCore Technologies is looking for Travel Technicians.
Are you a tech-savvy problem solver with a passion for hands-on IT support and a knack for making technology work seamlessly for others? AT&T is seeking a highly motivated and detail-oriented IT Field Support Specialist to join our dynamic Team. This position provides advanced (Tier 2 and 3) remote support within a 5 to 50-mile radius of the main campus for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure.
Key Responsibilities:
Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T's IT resources.
Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.
Required Skills
Additional Details
At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:
At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.
The salary range for this role is $50,000 - $72,000. This range is a good-faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.
Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.
Are you a tech-savvy problem solver with a passion for hands-on IT support and a knack for making technology work seamlessly for others? AT&T is seeking a highly motivated and detail-oriented IT Field Support Specialist to join our dynamic Team. This position provides advanced (Tier 2 and 3) remote support within a 5 to 50-mile radius of the main campus for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure.
Key Responsibilities:
- Advanced Technical Support:
Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
- Site Surveys & Documentation:
Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
- Hardware Acquisition & Installation:
Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
- Project Support & Reporting:
Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
- Custom Cabling & Integration:
Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
- Training & User Enablement:
Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T's IT resources.
- Infrastructure Maintenance:
Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
- Operational Excellence:
Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
- End-User Support:
Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
- Collaboration:
Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.
Required Skills
- High school diploma or GED required.
- Minimum of 4 years of relevant IT experience.
- Must possess 8570 Certification; Security+ certification is highly preferred.
- Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
- Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
- Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
- Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
- Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
- Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
- Proficient in supporting end-users remotely, providing timely and effective technical assistance.
- Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
- Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
- Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.
- Must be able to drive a company vehicle as part of job responsibilities.
- Ability to lift and move items weighing up to 50 lbs as required.
- Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management, and travel to all sites between the 5 to 50-mile radius of Ft. Meade.
- Active TS/SCI security clearance with a current polygraph is required
Additional Details
At CyberCore, we believe in taking care of our employees both inside and outside the workplace. Our comprehensive benefits package includes:
- Health Insurance to ensure you and your family stay healthy and well.
- Dental and Vision Insurance for preventive and routine care.
- Basic Life Insurance and Disability Insurance to provide peace of mind for you and your loved ones.
- Paid Holidays and Paid Time Off (PTO) to help you relax, recharge, and enjoy life.
- Paid Parental Leave for new parents to focus on family.
- Tuition Reimbursement to support your professional growth and education.
- A 401(k) plan with a company match to help you plan for your future.
At CyberCore, we are committed to fostering a supportive and enriching environment where you can thrive both personally and professionally.
The salary range for this role is $50,000 - $72,000. This range is a good-faith estimate that reflects various experience levels. At CyberCore, we consider multiple factors when determining compensation, including the specific role and its responsibilities, the candidate's professional experience, geographic location, education, and relevant skills. This range is not a guarantee of salary, as final compensation may also be influenced by contractual requirements and other considerations.
Equal Employment and Diversity
CyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity. It is CyberCore's policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination, and any such conduct is prohibited. CyberCore is committed to ensuring that CyberCore's workforce and volunteers reflect America's diverse population. CyberCore knows that such diversity will enrich the company with the talent, energy, perspective, and inspiration we need to achieve our mission.
group id: 10117368
