Posted today
Secret
Unspecified
Unspecified
Management
Norfolk, VA (On-Site/Office)
Position Description & Qualifications
Project Manager - NG911
Be the Force Behind the Future of Emergency Communications
Ready to make an impact that matters? Join a team at the forefront of modernizing emergency communications for the Department of Defense. Work with cutting-edge technologies-Next Gen 911, CAD, LMR, First Responder Broadband, and enterprise-scale alert systems-to keep first responders connected and communities safe. You'll play a key role in integrating these capabilities into the Unified Network, enabling secure, coordinated incident response across U.S. installations worldwide.
Your expertise can save lives. Your ideas will shape the future. Don't wait-apply today and lead the change!
Customer and Mission
We're modernizing emergency communications for the Department of Defense-bringing innovation to systems that protect lives. You'll work with advanced technologies like Next Gen 911, CAD, LMR, First Responder Broadband, and mass notification platforms to ensure first responders stay connected when it matters most. By integrating these capabilities into the Unified Network, you'll help deliver secure, reliable, and coordinated incident response across U.S. installations worldwide.
Your work matters. Your ideas drive innovation. Your mission starts here.
In this role, you will:
To be successful in this role, you will have:
Additional desired experience and skills:
Military Veterans and Spouses are encouraged to apply!
Former Military, Army/Air Force experience is preferred.
Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates for the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.
The contract is schedule to be awarded early this year, so apply now to meet your future mission and team-mates.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
Project Manager - NG911
Be the Force Behind the Future of Emergency Communications
Ready to make an impact that matters? Join a team at the forefront of modernizing emergency communications for the Department of Defense. Work with cutting-edge technologies-Next Gen 911, CAD, LMR, First Responder Broadband, and enterprise-scale alert systems-to keep first responders connected and communities safe. You'll play a key role in integrating these capabilities into the Unified Network, enabling secure, coordinated incident response across U.S. installations worldwide.
Your expertise can save lives. Your ideas will shape the future. Don't wait-apply today and lead the change!
Customer and Mission
We're modernizing emergency communications for the Department of Defense-bringing innovation to systems that protect lives. You'll work with advanced technologies like Next Gen 911, CAD, LMR, First Responder Broadband, and mass notification platforms to ensure first responders stay connected when it matters most. By integrating these capabilities into the Unified Network, you'll help deliver secure, reliable, and coordinated incident response across U.S. installations worldwide.
Your work matters. Your ideas drive innovation. Your mission starts here.
In this role, you will:
- Own the schedule: Build and manage project timelines to keep deployments on track.
- Drive success: Ensure requirements are met and maintain clear documentation.
- Lead coordination: Partner with stakeholders for site surveys, installations, training, and logistics.
- Solve challenges: Identify risks early, troubleshoot issues, and keep projects moving forward.
- Engineer excellence: Apply best practices and contribute to system design and documentation.
- Inspire teams: Provide oversight, mentor staff, and support hiring and development.
- Other duties may be assigned, this position usually reports to a Program Manager.
To be successful in this role, you will have:
- 7-10 years of working experience as a Project Manager with experience in technical or deployment environment/Defense Contractor.
- High School Diploma/GED, associate degree is preferred
- Strong organizational and communication skills.
- Ability to coordinate multiple stakeholders and timelines.
- Financial Management Experience: Support program financials by contributing to budget planning, tracking expenditures for modernization activities, and ensuring contract‑compliant, audit‑ready documentation across all deployment and sustainment efforts.
- This role requires up to 50% travel, remote telework opportunities will be based on customer requirements and the ability to provide onsite support for a minimum of 3 days per week, each week. Onsite days in Virginia Beach, Virginia office may increase to provide onsite support up to 5 days per week to support the needs of the customer. Exact days in office and at the customer site must be coordinated with customer and approved by your Serco manager.
- Active Secret clearance with the ability to be upgraded to a Top Secret DOW security clearance with SCI Eligibility which requires U.S. Citizenship and a successful background check to include fingerprint checks and drug screenings.
Additional desired experience and skills:
- Experience with Next Gen 911 (NG911), Computer-Aided Dispatch (CAD), Land Mobile Radio (LMR), or similar emergency communication systems.
- Familiarity with network integration and Unified Network/Common Transport Layer concepts.
- Knowledge of systems engineering principles, including design reviews and solution documentation.
- Background in risk management, troubleshooting hardware/software deployments, and quality control processes.
- Experience with technical team leadership, including mentoring and performance management.
- Certified Internet Systems Security Professional (CISSP)
- Cisco Certified Network Professional (CCNP) or equivalent professional networking certification.
Military Veterans and Spouses are encouraged to apply!
Former Military, Army/Air Force experience is preferred.
Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates for the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.
The contract is schedule to be awarded early this year, so apply now to meet your future mission and team-mates.
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Pay Transparency
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
- Medical, dental, and vision insurance
- Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Employee Assistance Plan
To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: careers@serco-na.com .
group id: 10118317
