Training Support and Program Analyst (SAO/AT)

TRAINING SUPPORT AND PROGRAM ANALYST (SAO/AT) - SOW

USGI is seeking a Training Support and Program Analyst to create on-demand, online training and videos for INL staff, which provide opportunities for INL staff globally to refresh or learn quickly about a relevant topic, without attending a longer form training. Training topics align with critical Administration priorities, including degrading and dismantling TCOs, narcoterrorists, and other criminal enterprises; disrupting illicit drugs that harm American communities; and maintaining the U.S. advantage, access, and competitiveness in regions key to U.S. interests. This position also directly supports in-person staff training for INL, including by serving as a POC with NFATC and its Student Information System (SIS). INL expands efficiencies by using SIS to onboard INL staff, advertise and manage training announcements, and award training credit.

BACKGROUND

The U.S. Department of State is the lead institution for the conduct of American diplomacy, and the Secretary of State is the President's principal foreign policy advisor. The Department of State's mission is to advance U.S. national security interests, fight terrorism, protect U.S. interests abroad, and implement foreign policy initiatives that build a freer, prosperous, and secure world.

The Bureau of International Narcotics and Law Enforcement Affairs (INL) keep Americans safe at home by countering international crime, illegal drugs, and instability abroad. INL helps countries deliver justice and fairness by strengthening their police, courts, and corrections systems. These efforts reduce the amount of crime and illegal drugs reaching U.S. shores.

The Accountability and Training division in INL/SAO empowers domestic and overseas INL staff through data-driven INL-specific training and on-the-job reinforcement, ensuring they have the skills, knowledge, and confidence to execute and manage INL programs effectively. INL/SAO/AT safeguards resources and affirms compliance with U.S. federal laws and Department of State protocols and regulations through the identification of deficiencies, assessment of risks, recommendation of solutions and implementation of proper management controls. This includes ensuring compliance with property procedures, construction standards, ad hoc contracting officer representative support and transparency and coordination with the oversight community.

DUTIES & RESPONSIBILITIES

Training Development/Delivery:

• Coordinate and develop a suite of online and remote training modules and support materials, working with INL/SAO and relevant subject matter experts as required, to meet the specific needs of program officers and INL staff writ large. These online workshops, microlearning, job aids, podcasts, etc., may be tailored for an overseas or domestic audience.
• Develop courses and their design plans according to INL/SAO/AT's SOP for online training or suggest enhancements to the SOP. Training materials should include measurable objectives, instructional strategy, and available resources. Certain courses, as instructed by management, may require a Facilitator Guide, Participant Guide, learning roadmap, and job aids.
• Analyze the training needs of the Bureau by completing a needs assessment. Identify what gaps are present, present findings to INL/SAO/AT management, and make recommendations.
• Evaluate the effectiveness of training courses by developing methods to measure knowledge retention and skill improvement of each trainee, which could include practical exercises, oral exams, pre/post-tests, etc.
• Ensure that INL/SAO/AT management approves all training courses and is regularly briefed during the development of any training curricula, classes, workshops, and information sessions.
• Support INL training efficiencies by serving as POC for National Foreign Affairs Training Center (NFATC's) Student Information System, including through tracking enrollment, announcements, and other related tasks.
• Assist in INL's Washington-based in-person training when surge support required by management.
• Assist training team in logistical matters involving online, remote and in-person events, this may include assisting in the procurement of venues, supplies or similar items, requiring market research, providing cost estimate input and/or drafting language for statements of work or pre-award documents

SharePoint

• Serve as a consultant on INL's SharePoint platform providing guidance on how INL/SAO can best leverage its training information sharing with domestic and overseas offices.
• Recommend and implement changes to INL/SAO's SharePoint pages based on sound methodology and web design after receiving concurrence from INL/SAO to proceed.
• Track INL/SAO/AT SharePoint usage relevant to training, conduct assessments, and make recommendations to leverage SharePoint as a training resource across INL.

Program Analysis

• Assist in analyzing and improving training processes and procedures.
• Research and use government and private sector best practices to measure and improve training currently being offered within the Bureau.
• Use an Instructional Systems Design (ISD) methodology to create, measure, improve, and sustain training - one popular system of which consists of five phases (Analysis, Design, Develop, Implementation, and Evaluation) to ensure training materials are instructionally sound and meet the needs of INL domestic and overseas officers.
• Incorporate industry standard best practices for adult workplace learning, via online training platforms (e.g., Articulate) to produce high-quality training content.
• Aid in coordinating the interpretation and adaptation of available guidelines/SOPs to specific work-related issues; aid in analyzing the issues (e.g., workflow, delegations of authority, or regulatory compliance) and make recommendations for changes and improvements.
• Coordinate and distill subject matter expertise during the development of SOPs for areas identified as a potential risk or vulnerability to the Bureau's management control structure, particularly about, but not limited to, implementing agreements, procurement, evaluation, program management, etc.
• Assist subject matter experts (SMEs) with the development of training modules for INL sponsored training workshops and distance learning courses based on policies and procedures.
• When appropriate, leverage Agency-approved AI systems to efficiently gather and distil information, including to produce course outlines and narratives.

Outreach and Customer Service

• Respond in a timely manner to requests for information.
• Provide weekly status reports to INL/SAO/AT leadership or assigned staff on the status of all training development and delivery.
• Establish relationships through excellent customer service skills, project management knowledge, and a related understanding of the program office needs and mandates.
• When requested, work closely with INL program office staff, as well as other stakeholders at U.S. Embassies or other federal agencies to provide support on training initiatives.
• Interact positively and work cooperatively with team members and points of contact to accomplish assigned work in a timely and efficient manner.

Other Duties

• Take proactive measures to improve the working environment and foster teamwork.
• Seek to accomplish tasks in a manner to reduce the burden on management.
• Comply with all appropriate regulations, internal controls, and SOPs to protect organizational integrity and prevent unauthorized use or misappropriation of all classified and sensitive (but unclassified) material and equipment in assigned areas; and report security violations/problems to appropriate authority.
• If required or upon the request of management: o Undertaking activities to support agency planning and reorganization;
  • Preparation of responses to Freedom of Information Act requests.
  • Dissemination of information regarding agency policies or regulations, such as conducting community relations campaigns, or conducting agency training courses.
  • Participation in a situation where it might be assumed that participants are agency employees or representatives, such as attending conferences on behalf of an agency.
  • Supporting acquisition, including in the areas of acquisition planning, such as by conducting market research & developing inputs for government cost estimates.

MINIMUM QUALIFICATIONS

• U.S. Citizen or legal U.S. resident
• Bachelor's degree from an accredited institution
• Four to six years' experience in relevant field
• Demonstrated knowledge of Federal regulations in regard to area of specific need
• Proficient in Microsoft Office Suite
• Proficient in cloud-based collaborative software
• Demonstrated experience facilitating organizational change

PREFERRED QUALIFICATIONS

• Graduate Degree from an accredited college or university in a related field of counter-narcotics, criminal justice, international relations, foreign assistance, or adult-training or online training and curriculum development.
• Demonstrated experience with online and remote learning, including teaching, facilitation, design, or curriculum development.
• Demonstrated knowledge of training best practices.
• Demonstrated skill and ability in managing multiple concurrent activities of varying complexity, including changing priorities and short turn-around times.
• Demonstrated experience using on-demand training creation tools, platforms, or software.
• Prior experience supporting or working within the Department of State's International Narcotics and Law Enforcement Bureau.

LEVEL OF EFFORT

Hours for this full-time position will be the core hours of the Department of State: Monday through Friday, 40 hours per week, 8 hours per day.

TELEWORK

If applicable, telework is authorized only with prior INL Office Director, Contracting Officer, and Contracting Officer's Representative approval, in accordance with Department of State and INL policies.

SUPPLEMENTAL HOURS

Supplemental hours are authorized in accordance with the award and shall not exceed the designated ceiling.

POSITION LOCATION

The physical work location is INL/SAO/AT office at State Annex 1 (SA-01), Columbia Plaza, 2401 E St. NW, Washington, DC. This position requires consistent in-person presence at the designated duty location.

GOVERNMENT FURNISHED EQUIPMENT

DOS will provide office space, computers, phones, and other required equipment and supplies necessary to complete all job requirements. DOS will own and maintain all government furnished property.

CLEARANCE

A Secret security clearance is required for this position; work may begin with an interim Secret security clearance.

TRAVEL

Travel is authorized for this position in accordance with the award and shall not exceed the designated ceiling.

TRAINING

This BPA Call provides for mandatory training for DOS-specific equipment, systems, and processes (reference 13 FAM 300 Agency Mandated Training), which shall be completed promptly and in accordance with Department policy. This training does not require INL Contracting Officer (CO) approval.

USGI offers a competitive salary and comprehensive benefits including health, dental and vision benefits, life insurance, AD&D, short and long-term disability insurance, 401(k) plan with company match, plus generous PTO offerings to include vacation/sick days, bereavement leave, and 11 paid Federal holidays. USGI is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.