Training and Support Program Analyst

Training and Support Program Analyst

Location:
Washington, DC

Remote Work:
No

Clearance:
Secret

Work Status:
Full-Time

Travel Requirements:
This position is not expected to travel on a regular basis.

ATSG is actively seeking candidates for a potential upcoming contract. This position is contingent upon award, and hiring decisions will be finalized once the contract is granted.

Position Description

This Training Support and Program Analyst Third-Party Contract (TPC) will create on-demand, online training and videos for INL staff, which provide opportunities for INL staff globally to refresh or learn quickly about a relevant topic, without attending a longer form training. Training topics align with critical Administration priorities, including degrading and dismantling TCOs, narcoterrorists, and other criminal enterprises; disrupting illicit drugs that harm American communities; and maintaining the U.S. advantage, access, and competitiveness in regions key to U.S. interests. This position also directly supports in-person staff training for INL, including by serving as a POC with NFATC and its Student Information System (SIS). INL expands efficiencies by using SIS to onboard INL staff, advertise and manage training announcements, and award training credit.

Duties and Responsibilities

• Coordinate and develop a suite of online and remote training modules and support materials, working with INL/SAO and relevant subject matter experts as required, to meet the specific needs of program officers and INL staff writ large. These online workshops, microlearnings, job aids, podcasts, etc., may be tailored for an overseas or domestic audience.
• Develop courses and their design plans according to INL/SAO/AT's SOP for online training or suggest enhancements to the SOP. Training materials should include measurable objectives, instructional strategy, and available resources. Certain courses, as instructed by management, may require a Facilitator Guide, Participant Guide, learning roadmap, and job aids.
• Analyze the training needs of the Bureau by completing a needs assessment. Identify what gaps are present, present findings to INL/SAO/AT management, and make recommendations.
• Evaluate the effectiveness of training courses by developing methods to measure knowledge retention and skill improvement of each trainee, which could include practical exercises, oral exams, pre/post-tests, etc.
• Ensure that INL/SAO/AT management approves all training courses and is regularly briefed during the development of any training curricula, classes, workshops, and information sessions. • Support INL training efficiencies by serving as POC for National Foreign Affairs Training Center (NFATC's) Student Information System, including through tracking enrollment, announcements, and other related tasks.
• Assist in INL's Washington-based in-person training when surge support required by management.
• Assist training team in logistical matters involving online, remote and in-person events, this may include assisting in the procurement of venues, supplies or similar items, requiring market research, providing cost estimate input and/or drafting language for statements of work or pre-award documents
• Serve as a consultant on INL's SharePoint platform providing guidance on how INL/SAO can best leverage its training information sharing with domestic and overseas offices.
• Recommend and implement changes to INL/SAO's SharePoint pages based on sound methodology and web design after receiving concurrence from INL/SAO to proceed.
• Track INL/SAO/AT SharePoint usage relevant to training, conduct assessments, and make recommendations to leverage SharePoint as a training resource across INL.
• Assist in analyzing and improving training processes and procedures.
• Research and use government and private sector best practices to measure and improve training currently being offered within the Bureau.
• Use an Instructional Systems Design (ISD) methodology to create, measure, improve, and sustain training - one popular system of which consists of five phases (Analysis, Design, Develop, Implementation, and Evaluation) to ensure training materials are instructionally sound and meet the needs of INL domestic and overseas officers.
• Incorporate industry standard best practices for adult workplace learning, especially via online training platforms (e.g., Articulate) to produce high-quality training content.
• Aid in coordinating the interpretation and adaptation of available guidelines/SOPs to specific work-related issues; aid in analyzing the issues (e.g., workflow, delegations of authority, or regulatory compliance) and make recommendations for changes and improvements.
• Coordinate and distill subject matter expertise during the development of SOPs for areas identified as a potential risk or vulnerability to the Bureau's management control structure, particularly about, but not limited to, implementing agreements, procurement, evaluation, program management, etc.
• Assist subject matter experts (SMEs) with the development of training modules for INL sponsored training workshops and distance learning courses based on policies and procedures.
• When appropriate, leverage Agency-approved AI systems to efficiently gather and distil information, including to produce course outlines and narratives.
• Respond in a timely manner to requests for information.
• Provide weekly status reports to INL/SAO/AT leadership or assigned staff on the status of all training development and delivery.
• Establish relationships through excellent customer service skills, project management knowledge, and a related understanding of the program office needs and mandates.
• When requested, work closely with INL program office staff, as well as other stakeholders at U.S. Embassies or other federal agencies to provide support on training initiatives.
• Interact positively and work cooperatively with team members and points of contact to accomplish assigned work in a timely and efficient manner.
• Take proactive measures to improve the working environment and foster teamwork.
• Seek to accomplish tasks in a manner to reduce the burden on management.
• Comply with all appropriate regulations, internal controls, and SOPs to protect organizational integrity and prevent unauthorized use or misappropriation of all classified and sensitive (but unclassified) material and equipment in assigned areas; and report security violations/problems to appropriate authority.
• If required or upon the request of management:
• Undertaking activities to support agency planning and reorganization;
• Preparation of responses to Freedom of Information Act requests.
• Dissemination of information regarding agency policies or regulations, such as conducting community relations campaigns, or conducting agency training courses.
• Participation in a situation where it might be assumed that participants are agency employees or representatives, such as attending conferences on behalf of an agency.
• Supporting acquisition, including in the areas of acquisition planning, such as by conducting market research and developing inputs for government cost estimates.

Minimum Qualifications

• U.S. Citizenship
• A Bachelor's degree from an accredited institution.
• Four to six years' experience in relevant field;
• Demonstrated knowledge of Federal regulations in regard to area of specific need.
• Proficient in Microsoft Office Suite
• Proficient in cloud-based collaborative software.
• Demonstrated experience facilitating organizational change.

Preferred Qualifications

• Graduate Degree from an accredited college or university in a related field of counter-narcotics, criminal justice, international relations, foreign assistance, or adult-training or online training and curriculum development.
• Demonstrated experience with online and remote learning, including teaching, facilitation, design, or curriculum development.
• Demonstrated knowledge of training best practices.
• Demonstrated skill and ability in managing multiple concurrent activities of varying complexity, including changing priorities and short turn-around times.
• Demonstrated experience using on-demand training creation tools, platforms, or software.
• Prior experience supporting or working within the Department of State's International Narcotics and Law Enforcement Bureau.

About ATSG

ATSG Corporation is a Veterans Affairs (VA) CVE-Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Fairfax, VA with branch offices throughout Central America. Since 2004, ATSG has successfully deployed its experience and expertise to support the most challenging and complex projects for various Federal agencies. Our robust portfolio includes cutting-edge technical solutions and professional support in Program Management, Consulting, Operations and Planning Support, Training and Advisory Services, and IT and Knowledge Management. We take pride in our proven dedication to providing expert assistance to our government partners. ATSG provides a variety of services within the Intelligence Community and is experienced in areas such as Mobility, Enterprise Architecture, Data Processing, Law Enforcement Mission Support, and Acquisition Support. Our products may be diverse, but the results are one and the same-on schedule, on budget, and completed with superior quality. As an organization, we are consistently expanding our global footprint in the contracting community. We work hard to honor our commitment to our clients while ensuring our employees feel secure and empowered in their work. We take excellent care of our team, so they may have the freedom and confidence to focus on their missions and provide nothing but the best output on the work site and at home.

ATSG Corporation is an equal employment opportunity/affirmative action employer, our applicants and employees are protected from discrimination. Visit https://www.eeoc.gov/ for more information. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. To comply with Federal law, ATSG Corporation participates in E-Verify. Successful candidates must pass the E-Verify process after hire.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. To comply with Federal law, ATSG Corporation participates in E-Verify. Successful candidates must pass the E-Verify process after hire.

We respectfully request not to be contacted by recruiters and/or staffing agencies.

Application Requirements

• All applications must be submitted in .pdf, .doc, or .docx format.
• Applications and resumes for this position are only accepted via electronic submission through ATSG Corporation's Consolidated Applicant Tracking System (CATS).
• Mailed, emailed, faxed, or hand-delivered applications and resumes will not be accepted.
• The decision to interview an applicant is based solely on the information received for this position from their electronic application and/or resume.