Posted today
Public Trust
$72,000 - $93,000
Unspecified
Remote/Hybrid• (Off-Site/Hybrid)
Referral Management Coordinator - Cerner Community Care
Edera L3C is a fast-growing healthcare consultancy that addresses today's issues and helps create tomorrow's solutions by connecting the brightest minds in healthcare. Our team of management, technology, and creative services consultants work collaboratively with industry experts who bring deep experience and expertise to create transformational business solutions. We believe complex challenges and multi-faceted opportunities call for multi-disciplinary approaches and that's how we work. We transform healthcare by bringing industry best practices from the private sector to the public sector, and the public sector to the private sector. Edera is an L3C (a variation of a limited liability company) that places "purpose before profit;" a social enterprise venture. This means we are focused on a socially beneficial mission to transform organizations rather than being driven to maximize income. Profits beyond our business sustainability goals are reinvested into communities or clients.
Position Description
Prior to Proceeding, please note the following requirement: APPLICANTS SHOULD HAVE 4+ YEARS DIRECTLY SUPPORTING VA or DOD WITH REFERRAL MANAGEMENT.
The ideal candidate will serve as a subject matter expert capable of bridging the gap between vendor technology and clinical and business operations. They must possess a strong understanding of the product's functionality and troubleshooting techniques, enabling them to validate system performance and identify issues. This includes evaluating current workflows, recognizing opportunities for optimization, and recommending improvements in either system design or operational processes. The candidate should have firsthand industry experience and be experienced in Cerner Community Careby demonstrating deep familiarity with the application of electronic health records in that setting. They must work to resolve issues and change requests. They must be able to confidently lead discussions with diverse stakeholders, assess current-state workflows, and propose enhancements that consider both immediate needs and downstream impacts. Additionally, they should be adept at articulating changes to affected groups, integrating those insights into training content and communication strategies to support long-term success across future rollouts.
To be considered for the role, APPLICANTS MUST HAVE VA AND/OR DOD EXPERIENCE- Active federal clearance or ability to obtain
Type of Employment: Both a full-time and a 1099 role will be considered.
Work Location/Travel: Expected 50% travel required; applicants must be free from travel restrictions to accommodate evolving needs of the client.
Salary Range: $72,000 - $93,000 base salary ( 1099 equivalent), depending on experience and location. Competitive salary/pay, potential for bonuses. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is highly competitive but dependent upon employment type (1099, contract, W2).
Role Reports to: Hiring Manager
Direct Reports: This role has no direct reports
Responsibilities:
• Optimize patient scheduling, registration, referrals, and insurance verification processes using Cerner Community Care tools.
• Collaborate with clinical and administrative teams to streamline patient access workflows.
• Provide at-the-elbow support and learning.
• Troubleshoot front-end Cerner issues affecting patient intake and access processes.
• Assess and triage open change requests and issues, and apply industry knowledge and expertise of Cerner functionality to resolve the tickets.
• Maintain accurate documentation for system changes, configurations, and workflow updates.
• Facilitate stakeholder training and provide support for end users at go-live and post-deployment stages.
• Track system performance indicators and provide input on optimization and continuous improvement opportunities.
• Demonstrate excellent communication skills and present in the most polished and professional manner.
• Work collaboratively across departments to ensure equitable and efficient patient care access through technology.
Knowledge and Skills Required:
• Hands-on expertise with Cerner Community Care modules, including scheduling and registration.
• Working knowledge of access to care workflows and patient intake operations.
• Ability to identify, communicate, and implement workflow improvements based on system capabilities.
• Strong problem-solving skills and an ability to independently resolve technical issues.
• Polished interpersonal skills and proven success in customer-facing, patient-facing, or stakeholder-facing roles.
Experience in
Education/Certification Required:
• Bachelor's degree in Healthcare Administration, Health Informatics, Business, or related field preferred.
• Certification in patient access or health IT applications is a plus.
Experience Required:
• Minimum of 4 years of experience supporting VA and/or DOD using the Cerner platform or related front-end EHR modules with experience in Referral Management/access management including supporting Cerner EHR implementations.
Technical Skills Required:
• Experience with Cerner Community Care, scheduling templates, and registration protocols.
• Familiarity with HL7 interfaces related to patient access and care coordination.
• Proficiency in Microsoft Office Suite and other collaboration tools.
All applicants must be US citizens and able to obtain a Public Trust clearance. Edera participates in the E-Verify program. Edera is a drug-free workplace.
Edera is an Equal Opportunity and Affirmative Action Employer. Edera prohibits discrimination against individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.
Edera L3C is a fast-growing healthcare consultancy that addresses today's issues and helps create tomorrow's solutions by connecting the brightest minds in healthcare. Our team of management, technology, and creative services consultants work collaboratively with industry experts who bring deep experience and expertise to create transformational business solutions. We believe complex challenges and multi-faceted opportunities call for multi-disciplinary approaches and that's how we work. We transform healthcare by bringing industry best practices from the private sector to the public sector, and the public sector to the private sector. Edera is an L3C (a variation of a limited liability company) that places "purpose before profit;" a social enterprise venture. This means we are focused on a socially beneficial mission to transform organizations rather than being driven to maximize income. Profits beyond our business sustainability goals are reinvested into communities or clients.
Position Description
Prior to Proceeding, please note the following requirement: APPLICANTS SHOULD HAVE 4+ YEARS DIRECTLY SUPPORTING VA or DOD WITH REFERRAL MANAGEMENT.
The ideal candidate will serve as a subject matter expert capable of bridging the gap between vendor technology and clinical and business operations. They must possess a strong understanding of the product's functionality and troubleshooting techniques, enabling them to validate system performance and identify issues. This includes evaluating current workflows, recognizing opportunities for optimization, and recommending improvements in either system design or operational processes. The candidate should have firsthand industry experience and be experienced in Cerner Community Careby demonstrating deep familiarity with the application of electronic health records in that setting. They must work to resolve issues and change requests. They must be able to confidently lead discussions with diverse stakeholders, assess current-state workflows, and propose enhancements that consider both immediate needs and downstream impacts. Additionally, they should be adept at articulating changes to affected groups, integrating those insights into training content and communication strategies to support long-term success across future rollouts.
To be considered for the role, APPLICANTS MUST HAVE VA AND/OR DOD EXPERIENCE- Active federal clearance or ability to obtain
Type of Employment: Both a full-time and a 1099 role will be considered.
Work Location/Travel: Expected 50% travel required; applicants must be free from travel restrictions to accommodate evolving needs of the client.
Salary Range: $72,000 - $93,000 base salary ( 1099 equivalent), depending on experience and location. Competitive salary/pay, potential for bonuses. There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is highly competitive but dependent upon employment type (1099, contract, W2).
Role Reports to: Hiring Manager
Direct Reports: This role has no direct reports
Responsibilities:
• Optimize patient scheduling, registration, referrals, and insurance verification processes using Cerner Community Care tools.
• Collaborate with clinical and administrative teams to streamline patient access workflows.
• Provide at-the-elbow support and learning.
• Troubleshoot front-end Cerner issues affecting patient intake and access processes.
• Assess and triage open change requests and issues, and apply industry knowledge and expertise of Cerner functionality to resolve the tickets.
• Maintain accurate documentation for system changes, configurations, and workflow updates.
• Facilitate stakeholder training and provide support for end users at go-live and post-deployment stages.
• Track system performance indicators and provide input on optimization and continuous improvement opportunities.
• Demonstrate excellent communication skills and present in the most polished and professional manner.
• Work collaboratively across departments to ensure equitable and efficient patient care access through technology.
Knowledge and Skills Required:
• Hands-on expertise with Cerner Community Care modules, including scheduling and registration.
• Working knowledge of access to care workflows and patient intake operations.
• Ability to identify, communicate, and implement workflow improvements based on system capabilities.
• Strong problem-solving skills and an ability to independently resolve technical issues.
• Polished interpersonal skills and proven success in customer-facing, patient-facing, or stakeholder-facing roles.
Experience in
Education/Certification Required:
• Bachelor's degree in Healthcare Administration, Health Informatics, Business, or related field preferred.
• Certification in patient access or health IT applications is a plus.
Experience Required:
• Minimum of 4 years of experience supporting VA and/or DOD using the Cerner platform or related front-end EHR modules with experience in Referral Management/access management including supporting Cerner EHR implementations.
Technical Skills Required:
• Experience with Cerner Community Care, scheduling templates, and registration protocols.
• Familiarity with HL7 interfaces related to patient access and care coordination.
• Proficiency in Microsoft Office Suite and other collaboration tools.
All applicants must be US citizens and able to obtain a Public Trust clearance. Edera participates in the E-Verify program. Edera is a drug-free workplace.
Edera is an Equal Opportunity and Affirmative Action Employer. Edera prohibits discrimination against individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.
group id: 91124723
