Systems Administrator

Job Details

The System Administrator supports the day‑to‑day operation of the organization's IT infrastructure, with a primary emphasis on enterprise printing services and multi‑function device (MFP) management. This role handles general system administration tasks while serving as the technical lead for printer deployment, configuration, troubleshooting, and lifecycle maintenance. The ideal candidate is detail‑oriented, customer‑focused, and comfortable working across hardware, software, and network layers to ensure reliable printing services.

• Install, configure, and maintain networked printers and multi‑function devices across the organization.
• Manage print servers, print queues, and driver deployments for Windows and macOS environments.
• Troubleshoot printing issues involving connectivity, drivers, permissions, print spooler failures, and application‑specific print problems.
• Coordinate with vendors for hardware repairs, firmware updates, consumables, and warranty support.
• Implement and support secure printing features, including badge authentication, PIN release, and secure scan workflows.
• Maintain accurate device inventories, configuration records, and lifecycle documentation.
• Provide Tier II/III support for Windows desktops, laptops, and servers.
• Assist with Active Directory tasks such as user provisioning, group management, and GPO updates.
• Support routine maintenance activities including patching, updates, and system hardening.
• Troubleshoot issues related to network connectivity, authentication, and application performance.
• Participate in incident response, root cause analysis, and long‑term remediation planning.
• Monitor printer fleet health, consumable levels, and device availability.
• Track and report on print volumes, device utilization, and service trends.
• Perform preventive maintenance on print servers and MFPs to reduce downtime.
• Recommend improvements to enhance reliability, efficiency, and user experience.
• Maintain up‑to‑date documentation for printer configurations, print server settings, SOPs, and troubleshooting guides.
• Ensure compliance with organizational security policies and operational standards.
• Assist with audits and inventory reviews as needed.

Minimum Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience; Master's Degree preferred.
• CompTIA A+ or ITIL certification preferred
• 7-10 years of experience in information technology, systems administration or other IT related field.

Other Job Specific Skills

• Experience supporting networked printers and multi‑function devices in an enterprise environment.
• Working knowledge of Windows Server, Active Directory, Group Policy, and print server administration.
• Strong troubleshooting skills across hardware, OS, network, and application layers.
• Familiarity with TCP/IP, DNS, DHCP, and basic network diagnostics.
• Ability to communicate clearly with both technical and non‑technical users.
• Experience with print management platforms (PaperCut, Equitrac, UniFLOW, etc.).
• Knowledge of secure printing workflows and document management processes.
• Scripting experience (PowerShell) for automating print server tasks.
• Exposure to M365, Exchange, or other enterprise services.

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Job Requirements:

• Maintain network servers such as file servers
• Maintaining servers systems and software
• Perform server installations and server administration setup
• Build windows servers and clients
• Maintain network servers such as file servers, intrusion detection systems
• Install servers and application software
• Specify new server hardware, operating systems and software
• Maintain hardware and network systems
• Modifying performance of servers and network hardware and software
• Recommend server and desktop hardware and software
• Assist users with hardware/software/system problems
• Implement network software and hardware upgrades
• Perform software install and updates on all network server based systems and network infrastructure
• Manage server performance to include file servers, database servers, web servers, and domain resources
• Troubleshoot problems with server hardware and applications software
• Configure server and desktop software
• Enforce server hardware and operating system standards
• Monitor and maintain server hardware
• Configure network equipment and servers
• Perform hardware installs and configurations of all network server systems