ServiceNow Certified Technical Architect

Overview

GovCIO is currently hiring for a ServiceNow Certified Technical Architect to lead the architecture, design, and implementation of enterprise scale ServiceNow solutions in support of a USAF program. This position will be located at Langley AFB, Virginia and will be an onsite position.

Responsibilities

Designs and develops network and system architectures, and defines key capabilities and performance requirements. Defines total systems design and technology maturity constraints in accordance with mission requirements. Develops network and system element architecture and design and interface definitions. Defines network and system implementation approach and operational concept. Develops models and architectural guidelines for current and future network and system development. Ensures requirements are met and evaluates performance with customer.

• Interfaces with the user(s) and all other stakeholders in order to determine their needs.
• Generates the highest level of requirements, based on the user's needs and other constraints such as cost and schedule.
• Performs cost-benefit analyses to determine whether requirements are best met by manual, software, or hardware functions; making maximum use of commercial off-the-shelf or already developed components.
• Designs and develops solutions to applications problems, system administration issues, or network concerns.
• Develops partitioning algorithms (and other processes) to allocate all present and foreseeable requirements into discrete partitions such that a minimum of communications is needed among partitions, and between the user and the system.

The ServiceNow Certified Technical Architect (CTA) will lead the architecture, design, and implementation of enterprise‑scale ServiceNow solutions in support of a USAF program. This role provides hands‑on technical leadership across multiple platform areas-including ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and App Engine-ensuring scalable, secure, and compliant delivery aligned with federal and DoD requirements.

Responsibilities include:

ServiceNow Architecture & Platform Leadership

• Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.
• Serve as the technical SME for:
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • Security Operations (SecOps)
  • Strategic Portfolio Management (SPM)
  • Integrated Risk Management (IRM)
  • App Engine & Automation Engine
  • CMDB and CSDM
• Design and oversee integrations using Integration Hub, REST APIs, and custom spokes.
• Lead platform governance, ensuring alignment with best practices and federal security standards.
• Guide developers and administrators on technical design, configuration, and implementation.
• Produce and maintain technical design documentation, architectural diagrams, and configuration standards.

Collaboration & Program Support

• Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery.
• Engage with business stakeholders to gather and translate requirements into architectural blueprints and actionable solutions.

Network Architecture & Engineering

• Provide SME‑level support on network infrastructure and network hardware.
• Implement, administer, and troubleshoot network infrastructure devices.
• Create accurate network diagrams and documentation for design and planning.
• Apply strong understanding of network protocols, LAN/WAN technologies, and network security.
• Diagnose and resolve network issues with strong analytical and problem‑solving skills.

Professional Attributes

• Excellent interpersonal, communication, and organizational skills.
• Ability to work collaboratively in team environments and directly with customers.
• Self‑starter who can work independently with minimal oversight.
• Flexible and dependable, able to adapt to program needs.
• Ability to quickly learn new technologies and products.

Qualifications

High School with 10+ years (or commensurate experience)

Required Skills and Experience

Clearance Required: Top Secret with SCI Eligibility (TS/SCI)

• 10+ years of experience including:
  • ServiceNow architecture, configuration, workflow development, and platform enhancements.
  • Establishing and executing platform governance.
  • Evaluating operational and strategic demands against platform capabilities and leading practices.
  • Translating technical and business requirements into architectural blueprints.
  • Working directly with business stakeholders to identify, analyze, and map requirements to ServiceNow capabilities.
  • Creating architectural blueprints for federal agencies.
  • Leading ServiceNow version upgrades.
  • Deep understanding of overall ServiceNow platform architecture.
  • Network security, LAN/WAN design, and network infrastructure documentation.
• Required Certifications:
  • ServiceNow Certified Technical Architect (CTA).
  • DoD 8570.01-M IAT Level II (e.g., Sec+ CE, SSCP, CND, CCNA Security).
• Technical Expertise
  • App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence.
  • Strong knowledge of CMDB and CSDM.
  • Experience with Agile, DevOps, and CI/CD pipelines integrated with ServiceNow.

Preferred Skills and Experience

• Experience with DoD NIPR, SIPR and JWICS Networks.
• DoD 8570.01-M IASAE II (CASP+CE, CISSP, CSSLP) compliance.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).

#AR

#NSS

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect:

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range

USD $165,000.00 - USD $185,000.00 /Yr.