Monitoring Lead- Application Hosting

Description:
Onsite in Washington, DC

Our client is a premier technology integrator serving technical, engineering, intelligence, and enterprise IT markets with approximately 15,000 employees worldwide. The organization designs, develops, and sustains solutions that support diplomatic missions, defense requirements, and exploration initiatives, maintaining leadership in supply chain, hardware integration, and global network integration. Its diversified contract base enables end-to-end capabilities across mission and enterprise lifecycles with a commitment to ethical performance and integrity.

Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active Public Trust clearance.This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $60.00 to $70.00/hr. w2

Responsibilities:
Responsibilities

• Work full-time onsite at headquarters in Washington, DC.
• Drive, standardize, and manage the unified configuration management database.
• Collect and aggregate data to support ITIL processes and perform analysis across configuration, event, capacity, availability, demand, incident, and problem management.
• Assess and fine-tune monitoring capabilities to provide accurate and actionable alerts for 24x7 operations.
• Create and deliver intuitive dashboards showing current and historical performance and service status.
• Configure, maintain, and optimize monitoring dashboards across servers, networks, applications, storage, and cloud services.
• Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring.
• Perform event correlation and filtering to streamline triage, reduce noise, and ensure timely escalation.
• Integrate data sources from OpenText OBM, SiteScope, and Microsoft SCOM into a unified OBM event console.
• Conduct proactive performance and availability monitoring, identify root causes, and implement preventive measures.
• Implement custom dashboards, third-party connectors, and monitoring automation to detect and resolve service-impacting issues.
• Create policies and procedures for monitoring operations and standardize onboarding and offboarding processes.

Experience Requirements:
Experience Requirements

• Minimum 7 years of related experience with multi-vendor server operating systems.
• At least 2 years managing OpenText tools including AI Operations Management, Operations Bridge, SiteScope, and Optic.
• Hands-on expertise with management protocols such as SNMP and WMI.
• Scripting experience with PowerShell, VBScript, and/or similar languages.
• Experience managing monitoring systems with more than 250 hosts and/or more than 3,000 sensors.
• Experience operating monitoring solutions such as Zenoss, PRTG, Zabbix, and Nagios.
• Extensive experience monitoring servers, storage, databases, networking, and applications with a focus on maximizing monitoring value.
• Proven track record engineering monitoring solutions and setting strategic direction in collaborative environments.
• Experience supporting a 24x7 operations environment (preferred).
• Experience acting as a technical lead during service outages and coordinating cross-team troubleshooting (preferred).
• Systems administration experience with Windows and/or Linux (preferred).
• Expert-level scripting and automation experience (preferred).
• Experience integrating monitoring tools with ServiceNow and automating alerts to generate service tickets (preferred).
• Strong understanding of ITIL and ITSM, including monitoring, demand, availability, and capacity management (preferred).
• Experience analyzing monitoring reports to drive capacity and availability decisions (preferred).
• Experience creating executive-ready dashboards and data-driven briefings from performance and availability metrics (preferred).
• Experience with visualization and computational tools (preferred).
• Ability to obtain a public trust and meet citizenship or residency requirements as noted (preferred if already active).

Education Requirements:
Education Requirements

• ITIL certifications including Foundations or above (preferred).